Assistant Manager- Plum Lounge

Hard Rock Hotel & Casino Ottawa • Bristol, TN

17h • Onsite

About The Position

Assistant Manager – Food & Beverage The Assistant Manager – Food & Beverage supports the daily operation of front‑of‑the‑house Food & Beverage outlets within a fast‑paced casino environment. This role assists with team leadership, guest service excellence, operational efficiency, and regulatory compliance while supporting departmental goals and profitability. This is a full time position (40+ hrs weekly).

Requirements

• High school diploma or equivalent with six (6) years of restaurant experience, including two (2) years in a supervisory role; or Bachelor’s degree in a related field with three (3) years of restaurant experience, including one (1) year in a supervisory role
• Must be at least 21 years of age
• Ability to obtain and maintain required gaming licenses and certifications
• Successful completion of background check and drug screening

Nice To Haves

• Experience opening new properties or outlets preferred

Responsibilities

• Support daily front‑of‑the‑house operations to ensure service quality, efficiency, and profitability
• Promote a guest‑focused environment that encourages repeat visitation
• Hire, train, schedule, coach, and supervise team members
• Assist with labor management, scheduling, inventory, and budgeting
• Monitor guest satisfaction and operational performance; implement improvements as needed
• Partner with leadership on food cost controls, forecasting, and promotions
• Ensure compliance with all federal, state, local, and gaming regulations
• Resolve and document guest concerns and service recovery actions
• Support special events and assist across all Food & Beverage outlets as needed
• Perform other duties as assigned

Benefits

• weekly pay
• career advancement with a world‑recognized brand
• competitive pay and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED