Assistant Manager - Pharmacy Operations

Cleveland Clinic•Great Barrington, MA

8d•Onsite

About The Position

The Assistant Manager – Pharmacy Operations provides hands-on leadership for inpatient pharmacy operations at Fairview Hospital, with primary responsibility for overseeing sterile compounding services, central pharmacy workflow, and a team of approximately 19 pharmacy technicians. This role combines operational leadership with active involvement in day-to-day pharmacy activities, requiring the ability to step directly into workflow to support staffing needs, IV room operations, and overall departmental efficiency. Serving as the Designated Person for sterile compounding, the Assistant Manager is responsible for maintaining compliance with USP standards, regulatory requirements, accreditation expectations, and state board regulations related to sterile compounding practices. Additional responsibilities include technician scheduling, performance management, coaching and development, hiring and onboarding support, process improvement initiatives, and driving operational excellence to ensure safe, efficient, and high-quality pharmacy services across the department.

Requirements

Bachelor’s degree in pharmaceutical science or a related field.
A minimum of an additional 4 years of pharmacy-related experience to include leadership experience may offset the Bachelor’s degree requirement.
Certified Pharmacy Technician (CPhT) verified through the Pharmacy Technician Certification Board (PTCB).
Registration as a Certified Pharmacy Technician, Registered Pharmacy Technician or Pharmacy Technician Trainee with the Ohio Board of Pharmacy.
Registration as a Certified Pharmacy Technician with the Ohio Board of Pharmacy is required within 6 months.
Three years of experience in a healthcare or related setting.
An additional four years of pharmacy-related experience, including leadership experience, may substitute the bachelor’s degree requirement.

Nice To Haves

Master’s degree. This may substitute the required experience.
Pharmacy experience.
Supervisory/management experience.
Sterile Compounding experience highly preferred.

Responsibilities

Provides hands-on leadership for inpatient pharmacy operations.
Oversees sterile compounding services and central pharmacy workflow.
Manages a team of approximately 19 pharmacy technicians.
Supports staffing needs, IV room operations, and overall departmental efficiency.
Serves as the Designated Person for sterile compounding, ensuring compliance with USP standards, regulatory requirements, accreditation expectations, and state board regulations.
Manages technician scheduling, performance, coaching, and development.
Supports hiring and onboarding processes.
Leads process improvement initiatives.
Drives operational excellence to ensure safe, efficient, and high-quality pharmacy services.
Reviews, analyzes, evaluates, and assesses the technical operations of pharmacy areas to ensure a safe and efficient workflow.
Coordinates all activities with the management team and acts as a liaison between managers and technical caregivers.
Directly supervises the activities of assigned caregivers.
Ensures adequate staffing of areas.
Reviews daily, monthly, and other periodic management reports to monitor service levels.
Plans, develops, and manages all policies and processes related to technical pharmacy operations.
Determines short- and long-term needs and goals.
Assists in the development of budgets for operating and capital needs.
Projects manpower and equipment needs.
Maintains and fosters relationships and serves as a resource for pharmacy personnel and affiliated areas regarding technical pharmacy operations.
Conducts performance appraisals, initiates promotions, counsels caregivers, and processes corrective action.
Provides the manager with timely feedback regarding operational issues to ensure efficient workflow.