Assistant Manager - Pharmacy Operations, Ambulatory

Cleveland Clinic

5d•Onsite

About The Position

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the country. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Assistant Manager – Pharmacy Operations, Ambulatory provides operational leadership for the Euclid Avenue Pharmacy at Cleveland Clinic Main Campus, the highest-volume outpatient pharmacy in the health system, processing approximately 8,000 prescriptions per week. Supporting a wide range of ambulatory service lines, this unique pharmacy also includes a compounding component, creating additional operational complexity and opportunities for specialized oversight. This role is responsible for overseeing daily pharmacy operations, supporting and directing the workflow of approximately 20 pharmacy technicians, and ensuring efficient, patient-centered service delivery in a fast-paced environment. Key responsibilities include inventory management, purchasing oversight, product availability monitoring, and collaboration with supply chain partners to minimize stock disruptions and maintain operational continuity. The Assistant Manager also drives workflow optimization, identifies and implements process improvement initiatives, and fosters team engagement, productivity, and accountability to support exceptional patient care and operational excellence.

Requirements

Bachelor’s degree in pharmaceutical science or a related field.
Certified Pharmacy Technician (CPhT) verified through the Pharmacy Technician Certification Board (PTCB).
Registration as a Certified Pharmacy Technician, Registered Pharmacy Technician or Pharmacy Technician Trainee with the Ohio Board of Pharmacy.
Registration as a Certified Pharmacy Technician with the Ohio Board of Pharmacy is required within 6 months.
Three years of experience in a healthcare or related setting.
An additional four years of pharmacy-related experience, including leadership experience, may substitute the bachelor’s degree requirement.

Nice To Haves

Master’s degree.
Outpatient or inpatient pharmacy experience.
Supervisory/management experience.
Inventory management or purchasing experience

Responsibilities

Review, analyze, evaluate and assess the technical operations of these areas to ensure a safe and efficient workflow.
Coordinate all activities with the management team and act as a liaison between the managers and technical caregivers.
Directly supervise the activities of assigned caregivers.
Ensure adequate staffing of areas.
Review daily, monthly and other periodic management reports to monitor service levels.
Plan, develop and manage all policies and processes related to technical pharmacy operations.
Determine short- and long-term needs and goals, assist in the development of budgets for both operating and capital needs and project manpower and equipment needs.
Maintain and foster relationships and serve as a resource for pharmacy personnel and affiliated areas (i.e. nursing, external vendors) regarding technical pharmacy operations.
Conduct performance appraisals, initiate promotions, counsel caregivers and process corrective action.
Provide the manager with timely feedback regarding operational issues to ensure efficient workflow.