Assistant Manager Patient Accounting

The Ohio State University

16d • Remote

About The Position

This position involves daily operational oversight of billing and post-submission claims follow-up within the Health System Shared Services | Patient Accounting department. The Assistant Manager will be responsible for resolving denials, underpayments, information requests, corrected claims, and other account issues. The role includes comprehensive performance management, documenting employee progress, reviewing compensation, and making employment/hiring decisions. The Assistant Manager will manage, train, and orient a team of two or more direct reports, ensuring their competencies align with departmental performance standards. They will also monitor team metrics, review production volume, audit work quality, and distribute daily workloads to optimize short-term goal achievement. Additionally, the role requires resolving complex, escalated issues with insurance third-party payers and patients in a customer-focused, compliant manner.

Requirements

• Bachelor's degree or equivalent experience.
• 3 years of relevant experience required.

Nice To Haves

• 4-8 years of relevant experience preferred.

Responsibilities

• Supervises daily operational oversight of billing and post-submission claims follow-up, including the resolution of denials, underpayments, information requests, corrected claims, and other account issues.
• Conducts comprehensive performance management, documents employee progress, reviews compensation, and drives employment/hiring decisions.
• Manages, trains, and orients a team of two or more direct reports, ensuring competencies align with departmental performance standards.
• Monitors team metrics, reviews production volume, audits work quality, and distributes daily workloads to optimize short-term goal achievement.
• Resolves complex, escalated issues with insurance third-party payers and patients in a customer-focused, compliant manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager