Assistant Manager, Operations, 16th St.

Canadian Tire Corporation•Owen Sound, ON

1d•CA$37,200 - CA$46,500•Onsite

About The Position

This role is responsible for providing leadership to the team, coaching, and ensuring the delivery of service model standards to customers. The Assistant Manager will lead the B2B Mark’s Commercial Business function, including order entry and management, and provide an exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders. They will also support the customer experience through timely processing and movement of inventory to the salesfloor. In operations, the role involves implementing and ensuring compliance with operating procedures, managing scheduling for shipping/receiving, eCommerce fulfillment, cash management, and systems & compliance. This includes assisting with annual inventories and ensuring compliance with LP, cash and audit, and OH&S policies. The Assistant Manager will assume responsibility for all store operations in the absence of the Store Manager. In training, they will create and communicate the Daily Game Plan for operations activities, lead effective Shift Starter meetings, and ensure required training is completed. As a leader, they will act as a brand ambassador, motivate the team through recognition programs, maintain performance management expectations, and promote a positive, safe, inclusive, and empowering work environment.

Requirements

Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
Proven ability to build and manage a daily, weekly plan for the department and store.
Exceptional communication skills and organizational skills
Superior training and mentoring skills
3-5 years retail experience required.
High energy, enthusiasm, and a drive to succeed.
Basic computer skills required.

Responsibilities

Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
Support the customer experience through timely processing and movement of inventory to the salesfloor.
Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
Assists in preparation and execution of annual inventories.
Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
Assumes responsibility for all operations of the store in the absence of the Store Manager.
Creates and communicates execution of Daily Game Plan for operations activities.
Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
Follows up with the team to complete required training within timeframes.
Acts as a brand ambassador by promoting brands and culture.
Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
Maintain Mark’s performance management expectations including progressive discipline where necessary.
Follows the disciplinary process consistently and impartially.
Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).