Assistant Manager Operations

Costi • Toronto, ON

7d • CA$34 - CA$36 • Remote

About The Position

This is a Full-time non-union contract position scheduled to work 35 hours per week Monday to Friday, Evening Shift (3:00pm-11:00pm). The role involves training, developing, and supervising shelter support staff, relief staff, and security staff. The Assistant Manager oversees program service delivery, manages day-to-day staff and client issues, liaises with Central Intake, and follows up with facility management. Responsibilities include maintaining work schedules, ensuring proper staffing and shift coverage, updating incident reports and documentation, and supporting the hiring and training of new staff. This role requires close collaboration with other Assistant Managers and the Manager to ensure smooth daily operations and clear inter-team communication. The position also involves coordinating and supporting service delivery to clients, ensuring files and documentation are up-to-date in databases, and supporting/leading shelter staff in managing crises and high-risk situations. The Assistant Manager ensures compliance with operational policies, procedures, and Peel Shelter Standards, and works with the team on developing and updating shelter policies. Availability on call for staff emergencies is also required.

Requirements

• Post-secondary degree or equivalent and related management experience.
• Minimum two (2) years of experience working in a shelter setting is required, with at least one (1) year of experience in supervising shelter programs and staff.
• Excellent interpersonal, verbal, and written communication.
• Demonstrated knowledge of the Toronto Shelter Standards.
• Demonstrated ability in developing, implementing and evaluating programs.
• Demonstrated knowledge in issues facing people experiencing homelessness.
• Well-developed organizational, analytical and decision-making skills.
• Advanced knowledge of Microsoft Office Suite, Internet, Excel and email is essential.
• Experience in entering and monitoring data in an internet-based database.
• Possession of a valid First Aid/CPR training certificate is required.
• Possession of a valid Naloxone training certificate is required.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.

Nice To Haves

• Ability to speak a second language would be considered asset.

Responsibilities

• Trains, develops and supervises shelter support worker, relief staff and security staff.
• Oversees the delivery and coordination of program services which includes supporting staff and client day to day issues, liaising with Central Intake, follow up with facility management.
• Maintains and update work schedules ensuring proper coverage of every shift and maintaining proper staffing.
• Ensures incident reports and documentation are up to date.
• Supports the hiring and training of new staff.
• Work closely with other Assistant Managers and Manager to ensure smooth daily operations and clear communication provided between the different teams.
• Coordinates/supports the delivery of services to clients.
• Reviews/ensures files and documentation are up to date on data bases used.
• Supports and lead shelter staff in managing crises and high-risk situations.
• Ensures that the center and its staff are in compliance with operational policies and procedures and Peel Shelter Standards.
• Works with team on developing and updating shelter policies.
• Always be available on call for staff emergencies.

Benefits

• COSTI encourages applications from individuals reflecting the diversity of our community.
• COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level