Assistant Manager of VIP Services - Bellagio

MGM Resorts International

13d • Onsite

About The Position

Join the Bellagio team as a VIP Lounge Assistant Manager, where you’ll help deliver elevated, personalized service to an exclusive VIP clientele in a luxury hospitality environment. In this role, you’ll lead with warmth, professionalism, and attention to detail while supporting daily lounge operations and creating seamless, memorable guest experiences. Working in a fast-paced, high-touch environment, you’ll anticipate guest needs, build meaningful relationships, and create WOW moments that leave a lasting impression long after each visit!

Requirements

• Must be 21 years of age or older
• High School Diploma or GED
• Two (2) years of prior relevant experience in Guest Service experience, preferably VIP services, Front Desk and/or Concierge
• Three (3) years of Supervisory/ Managerial experience in Hotel Operations preferred

Nice To Haves

• Previous experience working for a Forbes Travel Guide 5 Star or AAA 5 Diamond Resort preferred

Responsibilities

• Oversee department operations in the absence of the Director or Department Head
• Respond to guest concerns professionally and resolve issues in a timely manner
• Promote a team-oriented culture focused on delivering exceptional guest service
• Support hiring, training, development, and succession planning while upholding the company’s diversity commitment
• Ensure accurate charging, postings, payment collection, cash handling, credit transactions, and balancing procedures
• Submit payroll and track attendance reports for VIP staff

Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED