Assistant Manager of Store Operations

Hy-Vee, Inc.•Le Mars, IA

4d•Onsite

About The Position

The Assistant Manager of Store Operations supervises and coordinates the activities of employees, ensuring that customer needs are met. This role is responsible for maintaining a positive attitude, creating an atmosphere of friendliness and fun, and providing prompt, courteous, and efficient customer service. The Assistant Manager plays a key role in upholding the Hy-Vee culture, which emphasizes honesty, integrity, friendliness, and caring for customers and employees. They are involved in training, handling employee issues, coordinating disciplinary procedures, and assisting management with pricing, promotional displays, and ensuring product quality and profitability. This position also oversees building maintenance, sanitation, and cleanliness, and is responsible for using and understanding store technology. They assist in forecasting labor schedules, evaluating employee performance, and enforcing safety procedures. Additionally, the Assistant Manager directs merchandise ordering, ensures compliance with policies and procedures, and assists with replenishing shelves and constructing displays. They also help solve problems affecting job duties and productivity, adhere to company policies, and report to work as scheduled.

Requirements

Must be 18+ years old.
High School or equivalent experience.
One year or more of retail experience including performing the duties of an Assistant Manager.
Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Employment is contingent upon the successful completion of a pre employment drug screen.

Nice To Haves

District Store Director; Store Manager

Responsibilities

Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers, providing prompt, courteous, and efficient service.
Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
Answers the telephone promptly and provides friendly, helpful service.
Perpetuates the fundamental values of the Hy-Vee culture, including honesty, integrity, friendliness, and caring.
Oversees proper training, handles employee issues, and coordinates disciplinary procedures.
Assists management in determining specific pricing and blends.
Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
Ensures the store standards for customer service, employee relations, and overall departmental profitability are met.
Ensures compliance with store accounting procedures and reports potential problems.
Oversees building/ground maintenance and all store sanitation and cleanliness.
Uses and understands all hardware and software technology in the store.
Assists in forecasting and reviewing the store labor schedule.
Evaluates employee performance to recommend personnel actions such as promotion, transfer, or dismissal.
Trains and enforces safety procedures to provide a safe and healthy work environment.
Works safely to prevent on-the-job injuries and assigns duties according to restrictions.
Directs the ordering of merchandise in their respective areas.
Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
Assists with replenishing shelf product, designs and constructs displays.
Confers with employees and assists in solving problems affecting job duties, productivity, and established policies and procedures.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and works expected number of hours.
Determines the motivational needs of employees and provides the appropriate environment.
Recruits and interviews job applicants to recommend or determine employment, and may be involved with the coordination of orientations.
Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
Recommends additions, deletions, and shelf allocation of merchandise.
Pursues retail educational opportunities and continuing education whenever possible.
Assists in all areas of the store as needed.
Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising.
Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel.
Handles cash registers.
Performs other job-related duties and special projects as required.