Assistant Store Manager Operations - House of Sport

DICK'S Sporting Goods • Cherry Hill, NJ

17h • Onsite

About The Position

The Assistant Store Manager Operations at DICK’S Sporting Goods plays a critical role in managing store operations and fostering a positive team and customer environment. This position involves partnering with the Store Manager on long-range workforce planning, overseeing payroll to meet budget, and strategically hiring to build diverse teams that reflect the community. Key responsibilities include leading, coaching, and developing teammates, managing performance, and making recommendations regarding advancement and termination. The role also focuses on ensuring a seamless shopping experience by validating in-store programs, maintaining merchandising standards, and ensuring compliance with operational guidelines, brand standards, and safety requirements. A core aspect is cultivating a people-first culture, promoting mutual trust and respect, transparent communication, and an inclusive, engaging store environment for all teammates and athletes, while also supporting community engagement initiatives.

Requirements

• High School Diploma or Equivalent
• 1-3 years experience
• 1-3 of retail management experience (or customer-focused experience)

Responsibilities

• Partners with Store Manager on long-range management of the store workforce.
• Oversees payroll to meet budget which includes effectively scheduling teammates based on athlete traffic and analyzing sales through reports and reacting accordingly.
• Hires and builds strong teams by partnering closely with the Store Manager to create targeted hiring strategies to actively recruit within the community and ensure the team reflect the communities that it serves.
• Leads with coaching and development when handling teammate discipline, appraisals, and performance matters and making recommendations with respect to the termination and advancement of teammates.
• Plans, organizes, and controls for 90 days out with the guidance of the Store Manager.
• Creates a hassle-free shopping experience by identifying opportunities in the store and validating key in-store programs and processes (e.g., BOPIS, ship-from-store, etc.)
• Directly manages team in assigned department(s) and has a dotted line responsibility for managing teammates in other areas of the store when serving as Head Coach.
• Ensures their department(s) meet all merchandising standards including, but not limited to: merchandise exposure, visual, pricing, signage, etc.
• Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies.
• Ensures compliance with all company operational processes including but not limited to: firearm compliance (where applicable), cash handling procedures, and safety requirements as well as conducting Loss Prevention audits as required.
• Ensures teammates are practicing safety and security processes while executing Loss Prevention programs and best practices (may serve as store "Shrink Coach").
• Prioritizes training, coaching and development of oneself and others by infusing learning into day-to-day leading; focuses on accountability through motivation, hands-on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates.
• Responsible for making recommendations with respect to the termination and advancement of teammates.
• Maintains a people-first culture by consistently connecting with teammates and building mutual trust and respect.
• Transparently communicates and finds creative ways to build a high-energy and engaging environment for all teammates.
• Creates an inclusive store environment where everyone (teammates & athletes) feels safe, welcome, and encouraged to bring their best self to work.
• Creates and supports opportunities for teammates to give back to their community.

Benefits

• competitive total rewards package that could include other components such as: incentive, equity and benefits
• generous suite of benefits
• paid leave requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees