Assistant Manager of Store Operations

Hy-Vee, Inc.•Windsor Heights, IA

4d•Onsite

About The Position

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role supervises and coordinates the activities of employees, ensuring that customer’s needs are met. The Assistant Manager is responsible for perpetuating the fundamental values of the Hy-Vee culture, which includes honesty, integrity, friendliness, and caring for customers and employees. They demonstrate sincerity, respect, and high levels of ethics and morals, are dedicated to providing the best products and values, share information, are fair in how customers, suppliers, and employees are treated, demonstrate good manners, show dignity, and are involved in helping the company improve and grow. The Assistant Manager oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary. They also assist management in determining specific pricing and blends, determine the location of ad and promotional displays, ensure product quality and quantities to meet customer and store demands and profitability, and ensure the store standards for customer service, employee relations, and overall departmental profitability are met. Additionally, they ensure compliance with store accounting procedures and report potential problems, oversee building/ground maintenance and all store sanitation and cleanliness to ensure they meet with the store directors and company’s guidelines, and use and understand all hardware and software technology in the store. They assist in forecasting and reviewing the store labor schedule with the store director’s guidelines, evaluate employee performance to recommend personnel actions such as promotion, transfer, or dismissal, and train and enforce safety procedures to provide a safe and healthy work environment for employees and customers. The Assistant Manager works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions. They direct the ordering of merchandise in their respective areas and coordinate compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. They also assist with replenishing shelf product, design and construct displays, and confer with employees to assist in solving problems affecting job duties, productivity, and established policies and procedures. The Assistant Manager adheres to company policies and individual store guidelines, and reports to work when scheduled and works the expected number of hours.

Requirements

Must be 18+
High School or equivalent experience.
One year or more of retail experience including performing the duties of an Assistant Manager.
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.

Nice To Haves

Pursues retail educational opportunities and continuing education whenever possible.

Responsibilities

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
Assists management in determining specific pricing and blends.
Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
Ensures the store standards for customers service, employee relations, and overall departmental profitability are met.
Ensures compliance with store accounting procedures and reports potential problems.
Oversees building/ground maintenance and all store sanitation and cleanliness to ensure they meet with the store directors and company’s guidelines.
Uses and understands all hardware and software technology in the store.
Assists in forecasting and reviewing the store labor schedule with the store director’s guidelines.
Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.
Directs the ordering of merchandise in their respective areas.
Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
Assists with replenishing shelf product, designs and constructs displays.
Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and works expected number of hours.
Determines the motivational needs of employees and provides the appropriate environment.
Recruits and interviews job applicants to recommend or determine employment, and may be involved with the coordination of orientations.
Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
Pursues retail educational opportunities and continuing education whenever possible.
Assists in all areas of the store as needed.
Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals.
Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
Handles cash registers.
Performs other job-related duties and special projects as required.