Assistant Manager of Spa and Wellness

GTA-IB Management LLC•Palm Harbor, FL

14h•Onsite

About The Position

The Spa Assistant Manager is responsible for overseeing the daily operations of the Spa Team with the support of the Director. In addition, the Spa Assistant Manager will also assist with training and MOD shifts.

Requirements

Able to work effectively in a stressful environment
Able to change activity frequently and cope with interruptions
Must communicate well with others
Effective leadership skills and a strong work ethic
Excellent customer service skills & excellent verbal and written skills
Efficient, well organized, and able to handle a variety of duties simultaneously
Energetic, enthusiastic and motivated
Professional manner, discretion, and appearance
Able to show initiative and make decisions
Strong team player
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.

Nice To Haves

Previous Spa/Hospitality experience
Customer care or relations experience

Responsibilities

Organize and conduct all spa front desk training.
Develop, implement, and conduct all new spa front desk induction programs.
Continuously review SOPs, ensuring that all standards are met.
Oversee and continue to update the Spa Front Desk filing system accordingly.
Oversee spa reception and retail area.
Be the first point of contact for large spa groups. Manage communications with group organizers. Offer competitive proposals. Co-ordinate appointments and update co-coordinator with itineraries. Finalize billing arrangements. On the day of event, be responsible for execution. Co-ordinate with other departments as applicable. i.e. F & B for lunch, hotel concierge for special requests.
Handle dissatisfied or disgruntled guests.
Take reservations as and when is necessary.
Ensure that all S&P charges for treatments and products and S&P receipts are handled efficiently.
Responsible for ensuring that guests’ data is captured correctly.
Responsible for maintenance and upkeep of Spa Reception desk, retail shelves, and front and back workspace.
Ensure operational flow and follow up on spa packages, special requests and VIPs.
Liaise with Spa Director on retail initiatives and incentives.
Responsible for driving Retail Sales amongst the Spa Front Desk team and assisting with Retail Inventory Management.
Responsible for receiving spa retail orders and managing the restocking thereof.
Attend Hotel/Departmental Meeting as and when is necessary.
Attend weekly spa management meeting when scheduled.
Assist in facilitating monthly Spa Concierge/Spa Facilitators meetings.
Attend monthly Spa Staff Meeting.