Assistant Manager of Shelter Case Management

Making Opportunity Count•Devens, MA

13d•Hybrid

About The Position

Making Opportunity Count (MOC) aims to empower families to achieve economic security by eliminating barriers and creating opportunities. MOC alleviates poverty by delivering a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support. The Assistant Manager of Shelter Case Management is responsible for supporting the case management and client services of various shelters across North Central Massachusetts. This role provides a constant presence for families residing at the Shelter by ensuring their needs are met. Working in coordination with the Shelter Manager and under the supervision of the Director of Shelter Case Management, the position always provides a professional presence, offering guidance and supervision to the case management team, ensuring families receive quality case management services and the program's compliance with EOHLC Shelter Scope of Services. This role is predominantly located in the MA Metro area.

Requirements

High school diploma, GED or equivalent
5 years’ experience in the human service field
2 years’ experience working within the State’s Family Emergency Assistance Shelter Program funded by EOHLC.
Training in CPR and First Aid
Ability to demonstrate compassion and the ability to understand the needs of homeless families.
Strong communication skills and the ability to set limits in a fair and supportive way.
Ability to think creatively and respond to crises quickly and calmly.
Ability to always maintain a polite and professional demeanor.
Strong organizational skills
Experience in shelter, housing, housing stabilization, clinical service, trauma-informed care.
Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds.
Prominent commitment to DEI and ability to lead the cultural competency dialogue and planning over the long term in a sustainable manner.
Adaptable in the face of conflict with multiple and changing priorities.

Nice To Haves

Preferred multi-lingual or bilingual abilities

Responsibilities

Serve as an onsite staff presence to families residing in the Shelter.
Assist case managers with establishing goals for families to achieve the overall placement goal.
Track case management efforts to ensure compliance with EOHLC Shelter Scope of Services.
Ensure all residents abide by shelter rules and enforce rules as necessary.
Ensure all new families entering shelter are assigned a case manager and immediate needs are met.
Maintain accuracy of various spreadsheets and reports.
Maintain an accurate log of case managers’ progress towards rehousing goals.
Ensure that all transportation utilized by residents is properly recorded and communicated.
Respond to crises, with back-up from the Shelter Manager and/or the Director of Shelter Operations and Director of Shelter Case Management.
Provide supervision and accountability for case management staff.
Attend all EOHLC meetings and training, as needed, determined by the Director of Shelter Case Management.
Other duties as assigned by the Shelter Manager and Director of Shelter Case Management.