Asst Store Mgr - Service Full-Time, Waterside Shops - Williams Sonoma

Williams-Sonoma•Pelican Bay, FL

About The Position

The Assistant Manager of Sales and Service supports the management team in achieving goals by providing World-Class service and modeling strong customer relationships. The role maintains a visible presence through store supervision to ensure appropriate staff coverage throughout the store. It leads the team in creating exceptional customer experiences and exceeding sales goals, while coaching associates, supporting product and selling-skills training, and helping resolve client service issues. Full-time associates are expected to have open availability to meet business needs.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills, including the ability to identify challenges creatively and develop action plans in a timely manner.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
2–3 years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize items weighing up to 75 lbs. using appropriate equipment and safety techniques.
Open availability to meet business needs for full-time associates.

Responsibilities

Lead the store team in creating an exceptional customer experience and exceeding sales goals.
Ensure the sales floor is adequately staffed from sales and tactical perspectives.
Model sales generation and service for sales associates, prioritizing the customer experience.
Reinforce customer service principles by coaching staff on successes and challenges.
Use Selling Essentials and training resources to educate the team on products, improve selling skills, and achieve business goals.
Create and maintain a positive environment in which associates are treated fairly and with dignity, consistent with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery, pickup, and outstanding issues, using and managing the client information reporting system.

Benefits

Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.