Full Time Asst Customer Service Mgr Store #32

Northeast Grocery•Town of Cambria, NY

About The Position

The Assistant Customer Service Manager (ACSM) helps deliver Tops’ vision of a friendly neighborhood store that saves customers time and money. The role creates a positive, lasting impression for customers and assists the Customer Service Manager as a goodwill ambassador. It requires accuracy, honesty, patience, and stamina.

Requirements

Must be at least 18 years of age.
Ability to read, write, and perform basic math functions.
Basic computer skills.
Strong communication skills.

Responsibilities

Maintain excellent customer service and customer relations at the front end, including attention to associate appearance, behavior, and service levels.
Train, coach, and mentor associates effectively.
Respond promptly and effectively to customer concerns while following company policies and procedures.
Help control store shrink by monitoring cashier product handling and scanning techniques, file maintenance, and shrink-control procedures.
Assist with preparing the weekly schedule for front-end associates and maintain appropriate staffing.
Ensure associates are informed and trained about promotions and fundraisers.
Ensure merchandise returns are completed throughout the day.
Enforce safety, sanitation, and operations policies to maintain a clean and safe environment for associates and customers.
Maintain a friendly, professional, and organized front-end department, including the parking lot, vestibule, and checkout areas.
Complete and retain reports and logs needed for store audits and state inspections.
Train, monitor, and ensure compliance with regulatory and legal requirements related to alcohol, tobacco, food stamps, and WIC.
Maintain front-end supplies, place orders as needed, and keep inventory.
Perform special store-level tasks and projects assigned by the store manager.