Assistant Manager of Sales and Group Services
About The Position
The Assistant Manager of Sales and Group Services oversees day-to-day operations for the sales and group services teams, including onsite ticketing and group reception, youth programming, and the call center. The role supports productive interdepartmental collaboration and broader operational initiatives, and reports to and collaborates with the Manager of Sales and Group Services. It is based at the Denver Art Museum in Denver, Colorado, and requires a variable schedule that includes regular weekend availability and evenings and holidays as needed. Spanish fluency is preferred. The position is full-time and non-exempt, with an hourly hiring range of $21.00–$26.25 based on experience. It is not covered by an AFSCME-CWU collective bargaining agreement, though the position may supervise roles that are covered by one.
Requirements
- Excellent customer service, organizational, and attention-to-detail skills.
- Ability to lead a team while working side-by-side with direct reports.
- Ability to work in a multitasking, fast-paced environment.
- Experience with Ticketure and Microsoft Dynamics CRM.
- Excellent judgment and troubleshooting skills.
- Regular weekend availability.
- Ability to work a variable schedule that includes evenings and holidays as needed.
Nice To Haves
- Spanish language fluency.
Responsibilities
- Directly supervise Sales Associates, Group Programs Associates, and the Docent Scheduler.
- Manage schedules and daily staffing assignments.
- Provide operational support for the department.
- Mentor sales and group programs associates on customer service, best practices, and procedures across front- and back-office operations.
- Maintain strong knowledge of museum programs and offerings, including exhibitions, lectures, camps, and educational resources for teachers and visitors.
- Maintain departmental standards for ticket processing, gift entry, and sales and fulfillment of tickets, memberships, gifts, and other items using Ticketure and Microsoft Dynamics CRM.
- Collaborate with the Manager of Sales and Group Services to lead and facilitate the department sales program.
- Address and resolve visitor needs, concerns, and complaints in a positive, timely, and appropriate manner.
- Assist with cashier-shift reconciliation and ensure accurate cash handling and proper opening and closing of ticket-office and back-office operations.
- Lead departmental hiring and training processes to meet institutional needs.
- Prepare weekly schedules that outline daily staffing assignments.
- Approve and submit timesheets.
- Conduct annual and mid-year reviews.
- Perform additional duties as needed to support departmental and organizational goals.
- Use a racial equity lens consistently in day-to-day operations, program development, and decision-making.
Benefits
- Comprehensive medical, dental, and vision plan, extendable to a domestic partner, spouse, and children.
- 100% employer-paid life insurance.
- Short- and long-term disability coverage.
- Generous paid sick and vacation time off, plus two personal days.
- Ten paid holidays.
- 403(b) retirement plan with immediate eligibility to contribute; employees who meet requirements after one year qualify for a 3% non-elective contribution and a 2% match.
- Free telehealth and Employee Assistance Program.
- Free Denver Art Museum family membership and other perks.
- Free yoga for one.
- Discounted parking.
- Free RTD Eco Pass.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
