Assistant Manager of Resort Experience – Concession Operations

AccorHotel • Scottsdale, AZ

2d • Onsite

About The Position

The Assistant Manager of Resort Experience – Concessions & Event Operations supports the planning, coordination, and execution of seasonal and special event operations. This role serves as a key partner to the Manager of Resort Experience, assisting with operational planning, concessions readiness, team supervision, and on-site execution. The Assistant Manager ensures events operate smoothly, safely, and in alignment with guest experience standards while supporting labor planning, training, and cross-functional coordination.

Reporting to the Assistant Director of Resort Experience, responsibilities and essential job functions include but are not limited to the following:

Requirements

• Minimum of 2–4 years of experience in event operations, hospitality operations, concessions, or guest experience environments.
• Minimum of 1 – 2 years of experience in Food & Beverage leadership
• Experience supporting high-volume or seasonal operations.
• Demonstrated leadership or supervisory experience.
• Strong organizational, time-management, and problem-solving skills.
• Ability to remain calm and adaptable in fast-paced environments.
• Excellent communication and interpersonal skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Nice To Haves

• Bachelor’s degree in Hospitality Management, Event Management, Business, or a related field.
• Experience in luxury hospitality, destination resorts, festivals, or attractions.
• Familiarity with concessions or bar operations, inventory management, and compliance.
• Experience with seasonal hiring, onboarding, or training programs.

Responsibilities

• Lead and oversee all event concession operations, including food stands, beverage service, bars, and mobile concession locations.
• Manage day-to-day concession activities, ensuring efficient service, product quality, cleanliness, and compliance with health and safety standards.
• Oversee inventory management, ordering, receiving, and stock control for all concession food, beverage, and operating supplies.
• Coordinate and execute food preparation for event concession offerings, including pretzels, kettle corn, churros, donuts, cookies, and other specialty event products.
• Develop and maintain product preparation standards, recipes, portion controls, and quality assurance procedures.
• Recruit, train, schedule, and supervise concession team members, bartenders, and back-of-house staff to ensure exceptional guest service and operational efficiency.
• Monitor labor, food costs, beverage costs, and inventory variances while identifying opportunities to improve profitability and operational performance.
• Collaborate with Event Operations teams to support event setup, execution, guest flow, and overall event success.
• Assist with planning and execution of seasonal events and special activations, ensuring concession operations align with event objectives.
• Maintain compliance with liquor laws, food safety regulations, cash handling procedures, and company policies.
• Analyze sales trends, guest feedback, and operational metrics to continuously improve concession offerings and guest experience.
• Support overall event operations as needed, including logistics coordination, vendor management, and cross-departmental communication before, during, and after events.
• Provide on-site supervision for seasonal operations and concessions colleagues.
• Support onboarding, training, and daily coaching of event teams.
• Assist with timekeeping accuracy, breaks, and shift coverage adjustments.
• Serve as a visible and approachable leader during peak event hours.
• Support guest service recovery efforts, escalations, and special requests.
• Ensure all guest interactions align with brand standards and service expectations.
• Support hiring processes, including interviews, onboarding, and colleague tracking.
• Assist with uniform distribution, tracking, and compliance for operations teams.
• Help maintain operational documentation, checklists, schedules, and daily reports.
• Communicate operational updates, challenges, and recommendations to leadership.
• Support adherence to safety procedures, food and beverage compliance, and operational policies.
• Monitor event environments for hazards and escalate concerns as needed.
• Assist with incident documentation and follow-up when required.

Benefits

• PTO
• matching retirement
• travel discounts
• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits
• 401K
• Direct Deposit
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level