Assistant Manager of Front of House Operations

Schilling Beer Company•Littleton, NH

20h•Onsite

About The Position

Schilling Beer Co. is seeking an experienced hospitality leader to join our management team as Assistant Manager of Front of House Operations. This role is second-in-command to the Front of House General Manager and is crucial for the daily leadership of Front of House operations across the Schilling campus, encompassing the Brew Pub, Mill Street Kitchen, and Store & Tasting Room. It's a hands-on leadership position for an individual passionate about developing staff, delivering exceptional guest experiences, enhancing operations, and taking responsibility for outcomes. The Assistant Manager will collaborate closely with the FOH General Manager and work alongside the BOH Leadership Team, Finance, Events, Production, and Ownership to ensure a unified and successful operation.

Requirements

Previous management or leadership experience in hospitality, food & beverage, retail, or a similar environment.
Business administration, operations, or financial administration experience and comfort working with budgets, financial metrics, invoices, inventory, payroll information, and operational reporting.
Comfortable being a visible, hands-on leader.
Enjoys developing people and creating a strong team culture.
Ability to balance excellent hospitality with financial and operational accountability.
Clear communication skills and ability to work well across departments.
Organized, dependable, and strong at follow-through.
Ability to make decisions independently while understanding when to collaborate or escalate.
Comfortable working with scheduling, inventory, POS systems, and operational metrics.
Commitment to maintaining high standards for service, quality, cleanliness, and guest experience.
Understanding that effective leadership means setting the example every day.
Reliable and consistently present, especially during high-volume periods.
Available to work weekends, evenings, holidays, and extended shifts as needed.
Comfortable working long days and adjusting schedule based on business demands.
Understanding that leadership presence is particularly important during busy service periods and major events.
Ability to maintain a positive, professional attitude and strong leadership presence throughout demanding shifts.

Responsibilities

Support the FOH General Manager in leading and developing the Front of House team.
Lead by example and consistently reinforce Schilling's values.
Manage and hold FOH staff accountable for service standards, cleanliness, quality, beer knowledge, side work, checklists, and cash handling.
Assist with hiring, onboarding, training, coaching, and performance management of FOH employees.
Oversee FOH scheduling, call-outs, coverage, and time-clock accuracy across the campus.
Work regular Manager-on-Duty (MOD) shifts to stay connected to the team and daily operations.
Help drive onsite beer sales and revenue through staff training, sales accountability, and operational improvements.
Maintain FOH inventory systems, including ordering, counts, variance tracking, and reconciliation.
Maintain and troubleshoot guest-facing POS and retail systems and serve as a primary point of contact for these systems.
Work with Production to maintain draft systems and address issues proactively.
Coordinate FOH beer education and product knowledge training.
Partner with the BOH Leadership Team to improve communication, service flow, quality, staffing, inventory, and the overall guest experience.
Work with the FOH General Manager, Chef/Kitchen Manager, and Finance team to achieve identified operational and financial goals.
Support special events and major campus operations as needed.