Assistant Manager, Monitoring Operations

SINGLE SOURCE SECURITY LLC • Norcross, GA

9h • Onsite

About The Position

Protos Remote Services has an immediate need for an Assistant Manager, Monitoring Operations to join our growing team. This position is on-site in Norcross, GA and supports an overnight operation. The Assistant Manager will serve as a key leader responsible for overseeing overnight monitoring operations, leading a team of Monitoring Specialists and Monitoring Leads, and supporting operational execution, team performance, and employee development. This role will partner closely with the Monitoring Manager to drive accountability, improve processes, and ensure consistent service delivery while creating a strong team culture and ownership mindset.

Requirements

• High School Diploma or equivalent required
• 3 to 5+ years of leadership experience required
• Proficient computer skills and ability to learn new systems
• Detail oriented with strong problem solving and decision making capabilities
• Ability to work independently in a fast paced environment

Nice To Haves

• College education preferred but not required
• Prior experience leading teams in operations, monitoring, dispatch, security, call center, or similar environments preferred
• Previous overnight shift experience preferred
• Strong coaching, communication, and performance management skills

Responsibilities

• Lead and supervise a team of approximately 35 Monitoring Specialists and Monitoring Leads
• Oversee onboarding, offboarding, scheduling, performance management, corrective actions, and employee development
• Support overnight operational coverage, including call offs and escalations
• Monitor live surveillance activity and ensure incidents are properly identified, documented, and escalated
• Respond to alerts and coordinate with authorities when required
• Review archived footage and support incident investigations
• Prepare and communicate operational and incident reporting to leadership
• Support execution within monitoring and incident reporting systems
• Partner with leadership to improve processes and drive team performance
• Deliver a high level of customer service and operational support
• Responsible for regular communication on day-to-day activities and issues to Monitoring Manager

Benefits

• Competitive compensation
• Health, Vision, Dental, and Life Insurance
• Employee Assistance Program
• FSA / HSA
• 401(k) with employer contribution
• Excellent Paid Time Off (24 days)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED