Assistant Manager, Member Experience

The Woodruff Arts Center

1d•Onsite

About The Position

The Assistant Manager of Member Experience contributes to the success of the High’s 40,000 household membership program by overseeing members-only events, benefits, and premiums, campaign support as well as communications with active members. This position is responsible for managing the Assistant Manager of Membership and works closely with the Manager of Guest Relations.

Requirements

Bachelor’s degree from a four-year college or university
Experience in museum membership is required
Well-developed writing and interpersonal communications skills, attention to detail, and excellent organizational skills are a high priority
Ability to succeed in a fast-paced, dynamic environment is essential
Ability to motivate and create enthusiasm among staff

Nice To Haves

Master’s degree preferred
5 years or more of experience in museum membership is desired
A minimum of three years of experience in museum membership is strongly suggested
Experience in using fundraising software for prospect and contact management strongly preferred
Familiarity with Tessitura a plus

Responsibilities

Develop and execute events that connect members with the Museum, including exhibition previews, docent-led tours, and member appreciation events
Steward Patron+ general members through an array of special events to increase renewal/ upgrade rates and encourage additional gifts
Oversee Young Professionals programming
Plan quarterly calendar of members-only communications
Work with Marketing Department to keep weekly member e-newsletters exciting and relevant
Ensure consistency and accuracy of membership copy in print/email communications and on the High’s website
Create content for HMA Member Magazine, including benefits features and event announcements
Work with Creative Services to create printed invitations/materials and digital assets for member communications
Manage the execution of revenue-generating campaign emails (renewals, High Impact Fund, Acquisition, Gift Membership)
Work closely with the Guest Relations Manager to promote on-site sales and conversions
Create strategies for increasing member visitation, providing excellent customer service, and improving membership satisfaction
Oversee signage, printed marketing materials, and other on-site initiatives
Encourage in-shop membership sales in collaboration with Museum Shop managers
Serve as lead on Annual Fund Campaigns: work with Associate Director of Membership and outsourced consultants to create winter and spring direct mail campaigns; oversee creation and distribution of emails; collaborate with Database Manager and Membership Operations Manager on list creation, tracking, and reporting; test new methods to increase donations
Assist Associate Director of Membership with the selection and tracking of premiums
Design and distribute surveys to members to assess benefits, satisfaction, and intent to renew
Other duties as assigned by the Associate Director of Membership