Assistant Manager: Lift Experience- Hourly
About The Position
This role reports directly to the Lift Experience Manager and is responsible for executing departmental, resort, and company-wide strategies. The Lift Experience Assistant Manager is held accountable to delivering an experience of a lifetime for our employees and guests, which, in turn, drives Vail Resorts growth and profitability around the world. The Lift Experience Assistant Manager is focused on scheduling, hiring, onboarding, training, performance management, development, labor optimization, day-to-day operations, and guest service execution. The Assistant Manager is uniquely able to lead and influence the Lift Experience department culture and standard operating procedure, and through that work, impact the resort and company.
Requirements
- Must be at least 18 years old
- Ability to work outside, on your feet, in all weather conditions for long periods of time
- Track record of making independent decisions and taking ownership of outcomes
- Ability to stay enthusiastic and perform well in busy and stressful situations
- Willingness to work holidays and weekends as necessary
- Organization, accountability, responsibility, and punctuality
- Proven ability to make independent judgment calls that are in line with departmental and company values and standard operating procedures
- Professional guest service experience
Nice To Haves
- Previous Vail Resorts leadership experience preferred
Responsibilities
- Develop a high performing team through hiring, training, scheduling, performance management and development in accordance and alignment with company goals and strategies
- Create authentic connections with others; inspire trust and manage expectations while empowering others to share in the decision making and work process
- Develop future leaders while unlocking the potential of the supervisors, leads, and front- line scanners and lift operators
- Assist in development and execution of departmental strategies based around key performance indicators, including: safety, scanning accuracy, guest service, employee knowledge, employee engagement, workforce management, and budget management
- Foster a customer-focused environment and mindset to ensure delivery of an exceptional guest experience through all stages of the guest journey
- Promote, embrace, and adhere to Vail Resorts’ Mission and Core Values
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- 40% retail discounts
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
