Assistant Manager/Leasing Agent - 5587

Guardian Real Estate Services•Phoenix, AZ

29d•Onsite

About The Position

Guardian has an opportunity for a Full-Time Assistant Manager/Leasing Agent to join our team at Village on Roeser + 29 Palms! These are two (2) affordable (LIHTC/NSP/HOME) apartment communities in Phoenix, AZ with a combined 134-units. An Assistant Manager/Leasing Agent’s primary role is to assist the Community Manager with day-to-day operation of the property, administration of resident paperwork, completion of property accounting, reports, work orders and to conduct the day-to-day leasing activities for the property. This includes ensuring good physical appearance and maintenance upkeep of vacant units and coordinating cleaning and repairs of vacant units with the manager and maintenance staff. Additionally, this position will support the Community Manager in enforcing Guardian Management policies and procedures, and to always adhere to Fair Housing and Landlord Tenant Laws. An Assistant Manager/Leasing Agent is responsible for coordinating with other property staff and vendors to provide outstanding customer service to the residents, maintaining excellent curb appeal, providing well-timed and proactive property maintenance, safeguarding the good financial health and stability of the property, confirming timely compliance with all government and property program requirements, and completing all required paperwork and reports on time. For this position, we are seeking a dynamic self-starter who enjoys working with others and excels in a fast-paced office environment. The ideal candidate will be highly organized, professional and communicative. This position requires general knowledge of all property management duties and operations. Previous affordable housing experience, preferred. Schedule: 40 hours per week; Monday - Friday, 8:00am - 5:00pm. Compensation: Depends on experience. Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, 10 days of Vacation Time per year, 1 hour of Sick Time for every 30 hours worked, 11 Paid Holidays + 1 Birthday Holiday + 1 Flex Holiday, Employee Assistance Program. Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!

Requirements

High school diploma or GED.
At least one (1) year of experience working in property management or a similar field.
At least one (1) year of experience working in customer service, sales, marketing, or a college degree in a related field.
Excellent attention to detail and organizational skills.
Strong mathematical skills.
Strong customer service skills.
Possess strong technology, internet and general computer use skills and willingness to learn new programs as needed.
Ability to speak, read and write in English.
Ability to communicate effectively and in a timely manner, both verbally and in writing.
Ability to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.

Nice To Haves

Previous affordable housing experience, preferred.
At least one (1) year of experience working in affordable property management, strongly preferred.
If applicable, own or have access to a reliable and properly insured vehicle for use in business transportation needs and maintain a valid driver’s license.

Responsibilities

Assist the Community Manager with day-to-day operation of the property.
Administer resident paperwork.
Complete property accounting, reports, and work orders.
Conduct day-to-day leasing activities for the property.
Ensure good physical appearance and maintenance upkeep of vacant units.
Coordinate cleaning and repairs of vacant units with the manager and maintenance staff.
Support the Community Manager in enforcing Guardian Management policies and procedures.
Adhere to Fair Housing and Landlord Tenant Laws.
Coordinate with other property staff and vendors to provide outstanding customer service to residents.
Maintain excellent curb appeal.
Provide well-timed and proactive property maintenance.
Safeguard the good financial health and stability of the property.
Confirm timely compliance with all government and property program requirements.
Complete all required paperwork and reports on time.
Always represent Guardian in a positive and professional manner.
Support Community Manager’s efforts to assure that the company’s efforts fully meet and exceed property management obligations.
Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc.).
Coordinate collection and documentation of all revenues following lease obligations of tenants and Guardian’s policies on accounts receivable.
Under the direction of the Community Manager, coordinate and administer the day-to-day leasing activities such as touring potential residents, completing guest cards, maintaining and updating the property’s wait list, following-up with applicants, reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, and updating property traffic information in reports and property management databases.
Identify leasing prospects and occasionally respond to routine leasing inquiries.
Ensure that your work follows the affordable program requirements applicable to the property.
Complete resident income certifications and recertifications in a timely and accurate manner to maintain compliance with program funding and regulatory agency requirements.
Complete move-in/move-out paperwork with residents.
Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
Purchase goods/services/supplies as directed by the Community Manager and input invoices for into the property management system (Yardi Voyager).
Work with Community Manager and Maintenance staff to coordinate requests for repairs and maintenance, regularly inspect property and vacant apartments and coordinate the work and schedules of property vendors.
Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
Accurately record time worked, adhere to time keeping guidelines daily.
Liaison with corporate departments to provide a team approach to the management of the property.
Establish and maintain collaborative working relationships between departments and with coworkers.
Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
Other duties as assigned by the Community Manager or Regional Property Manager.