Assistant Manager, Inside Sales

Simpson Strong-Tie•Stockton, CA

14h•Onsite

About The Position

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. Learn about our company culture directly from our team. As an Assistant Inside Sales Manager, you will support the Inside Sales Manager in leading the department, ensuring operational excellence, and delivering a “no-equal” customer experience. You’ll also mentor and guide Inside Sales Supervisors and Customer Service Representatives.

Requirements

Bachelor’s degree preferred
3+ years of related experience in sales or customer service
1–2 years of supervisory or team leadership experience
Strong communication and interpersonal skills
Ability to coach and develop others
Customer-focused mindset with problem-solving abilities
Team-oriented with a collaborative leadership style
Ability to manage priorities and adapt to change

Responsibilities

Assist the Inside Sales Manager in overseeing daily operations, monitoring call reports, and ensuring workflow efficiency.
Lead, coach, and develop Inside Sales Supervisors and team members. Provide feedback, set goals, and foster a collaborative environment.
Ensure order accuracy, compliance with SOX and ISO standards, and implement corrective actions when needed.
Address escalated customer concerns, support export documentation processes, and ensure service excellence.
Prepare reports, analyze performance metrics, and contribute to policy and process improvements.