Assistant Manager - HR Operations (Hybrid)

United Airlines•Chicago, IL

2d•Hybrid

About The Position

The Assistant Manager – HR Operations will lead a team of Staff Representatives and is responsible for the day-to-day operation of the HR Operations team. Supervises daily HR shared services activities including transaction processing, employee inquiries, and program administration. Coordinates work activities across operational teams to ensure timely completion of HR services and transactions. Implements established procedures and quality standards while providing oversight of service delivery. Ensures consistent application of HR program policies and procedures through team guidance and support.

Requirements

2+ years of experience in a Human Resources or Customer Service function
2+ years in a Supervisor or Management position
Up to 5% domestic travel as needed
Understanding of Federal and State HR laws and regulations
Working knowledge of Joint Collective Bargaining Agreements
Demonstrated ability to work under pressure and deal with complex issues
Understanding of Discretion and Confidentiality
Strong analytical skills
Multitasking skills with the ability to prioritize
Experience making rational, realistic decisions using good reasoning and sound judgment
Excellent communication skills (written & verbal) with strong employee advocacy orientation
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification

Nice To Haves

3-5 years of professional exposure in a HR department
Relevant industry experience
Virtual Chat experience
Experience using Workday, Peoplesoft, and Service Now

Responsibilities

Responsible for day-to-day operation of the HR Operations team
Serve as the escalation point to resolve sophisticated issues or requests coming into the HR Operations team that cannot be resolved by the team
Monitor vendor performance to ensure SLAs are met
Provides cross-functional administrative support within the overall HR Operations team
Serve as the subject matter expert for all HR disciplines
Identifies opportunities for automation and reduction of manual processes and partner with teams on implementation of solutions
Ensure that effective relationships with appropriate internal partners (e.g. HR/LR, Legal, Flight Ops, IT, etc.) and external vendors are established and leveraged to achieve stated objectives
Develops employees and encourages positive employee engagement