ASSTSTANT MANAGR - HOTEL

Ace Parking•Washington, DC

10d•Onsite

About The Position

This role involves ensuring parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure. The Assistant Manager will assist in the management of team members, including being an integral part of the hiring, training, coaching, and counseling processes, to ensure performance standards are met across multiple locations. Responsibilities include assisting in the planning and directing of special event activities, coordinating with other Supervisors and Directors, and responding to and resolving guest or visitor complaints, vehicle claims, and service discrepancies. The position requires maintaining continuous communication with property management, the Site Manager, customers, and guests, and keeping the Site Manager informed of any management concerns. The Assistant Manager will also conduct shift briefings and staff meetings, maintain a safe and clean work environment, handle call-offs, assist with scheduling, and perform diagnosis and preventative care maintenance.

Requirements

One-year supervisory experience required.
Must be willing to work a flexible schedule, and must be available to work weekends
Must be able to meet Motor Vehicle Requirement (MVR) guidelines.
Must have and maintain a valid driver’s license.
Must be able to drive a manual transmission vehicle.
Possess excellent customer service skill.
Demonstrate exceptional oral and written communication skills.
Knowledge of and working skills in Microsoft Office Suite.
Ability to multi-task in a fast-paced working environment
Ability to lift up-to 25lbs.
Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

Nice To Haves

Bachelor’s degree preferred, but not required.
Prior parking experience is a plus, but not required.

Responsibilities

Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure.
Assisting in the management of team members including, being an integral part of the hiring, training, coaching, and counseling processes, to ensure that performance standards are met in multiple locations.
Assisting in the planning and directing special event activities, as well as coordinating with other Supervisors and Directors as required.
Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.
Maintaining continual communication with property management, Site Manager, customers, and guests.
Keeping Site Manager abreast of any management concerns in a timely and efficient manner and resolving issues as quickly as possible in their absence.
Conducting shift briefings and staff meetings to ensure a consistent and effective flow of information.
Maintain a safe and clean work environment by educating and directing team members on the use of equipment and resources.
Handling call offs and assisting with scheduling when necessary.
Diagnosis and preventative care maintenance.