Assistant Manager - Hospitality - #199

Sheetz, Inc • Hanover, PA

1d

About The Position

The Assistant Manager of Hospitality oversees Sheetz’s customer-focused standards and helps ensure customers have a consistent, high-quality experience. The role manages hospitality and Total Customer Focus standards across inventory, preparation, promotion, production, service, and sales. The Assistant Manager also leads day-to-day store operations in the Store Manager’s absence and supports the Store Manager with staffing and team management.

Requirements

• High school diploma or GED.
• Successful completion of certification testing as needed.
• ServeSafe certification.
• Any other legally required certification.

Nice To Haves

• Two-year degree in a business-related field.
• One year of experience supervising others in a fast food, restaurant, retail, or convenience operation.

Responsibilities

• Support the Store Manager with recruitment, selection, training, and performance management.
• Help determine employee work schedules.
• Respond to customer questions, complaints, and concerns.
• Monitor team members’ compliance with Sheetz policies, procedures, and programs.
• Follow up on results from customer service shops, quality assurance audits, secret shops, and SMG surveys.
• Oversee timely customer transactions, store and facility cleanliness, and hospitality standards.
• Check that end-of-day tasks are completed.
• Maintain merchandise placement, pricing, and replenishment.
• Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
• Lead day-to-day store operations in the Store Manager’s absence.

Benefits

• Quarterly employee bonuses based on company performance
• Ample paid time off
• 100% paid parental leave
• 401(k) matching
• Employee stock ownership
• Professional development and growth opportunities
• Tuition reimbursement
• Medical coverage
• Vision coverage
• Dental coverage
• Snack discounts
• Additional $1.50 per hour for working 10 p.m.–6 a.m.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED