Assistant Manager - Hospitality - #771

Sheetz•Marysville, OH

11h

About The Position

The Assistant Manager of Hospitality helps oversee Sheetz’s commitment to total customer focus and ensures that hospitality and customer-service standards are met across inventory, preparation, promotion, production, service, and sales. The role supports the Store Manager with recruitment, selection, training, and performance management, and leads day-to-day store operations in the Store Manager’s absence. It also oversees customer experiences, store conditions, merchandise, and profit-management processes. The listed starting rate is $24.00 per hour, with an additional $1.50 per hour for working 10 p.m. to 6 a.m. The shift needed is evenings.

Requirements

High school diploma or GED required.
Successful completion of certification testing as needed.
ServeSafe certification.
Any other legally required certification.

Nice To Haves

Two-year degree in a business-related field preferred.
One year of experience supervising others in a fast-food, restaurant, retail, or convenience operation preferred.

Responsibilities

Back up the Store Manager by supporting recruitment, selection, training, and performance management.
Have input into who works and when.
Handle customer questions, complaints, and concerns.
Monitor work-family compliance with Sheetz policies, procedures, and programs.
Follow up on responses from customer service shops, quality assurance audits, secret shops, and SMG surveys.
Oversee timely customer transactions, facility and store cleanliness, and hospitality standards.
Check that end-of-day tasks are completed.
Maintain merchandise shelves through proper placement, pricing, and replenishment.
Oversee profit-management processes, including shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
Lead day-to-day store operations in the Store Manager’s absence.
Manage customer experiences and ensure hospitality and total customer focus standards across inventory, preparation, promotion, production, service, and sales.