Assistant Manager - Hospitality - #771

Sheetz, Inc•Marysville, OH

6d•Onsite

About The Position

This role focuses on ensuring a best-in-class customer experience at Sheetz by overseeing hospitality and total customer focus standards. The Assistant Manager will work behind the scenes to implement top-tier customer service procedures, manage inventory, preparation, promotion, production, service, and sales. They will also step up as a leader of day-to-day operations in the Store Manager's absence, and support the Store Manager in recruitment, selection, training, and performance management of the store team. The role involves handling customer inquiries, ensuring compliance with company policies, following up on customer feedback, maintaining transaction timeliness, cleanliness, and hospitality standards, checking end-of-day tasks, managing merchandise stocking, and leading profit management processes.

Requirements

High School Diploma or GED required.
ServeSafe
Any other legally required certification

Nice To Haves

Two-year degree in a business related field preferred.
Successful completion of certification testing as needed.
One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Responsibilities

Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
Have a say in who works, and when
Handle customer questions, complaints and concerns
Keep an eye on work fam compliance with Sheetz policies, procedures and programs
Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
Check in on end-of-day tasks to make sure they aren’t skipped
Keep the shelves packed via proper placement, pricing and re-filling of merchandise
Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste