Assistant Manager - Hospitality - #778

Sheetz, Inc•Midlothian, VA

2d•Onsite

About The Position

This role oversees the company's promise of total customer focus as an assistant manager of hospitality. The assistant manager works behind-the-scenes to ensure that top-tier customer-service procedures are in place at every corner of our stores. This role involves managing the experiences of customers to ensure that Hospitality and Total Customer Focus standards are being met in the areas of inventory, preparation, promotion, production, service, and sales. The assistant manager also steps up as a leader of day-to-day operations in the Store Manager’s absence.

Requirements

High School Diploma or GED required.
ServeSafe
Any other legally required certification

Nice To Haves

Two-year degree in a business related field preferred.
Successful completion of certification testing as needed.
One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Responsibilities

Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
Have a say in who works, and when
Handle customer questions, complaints and concerns
Keep an eye on work fam compliance with Sheetz policies, procedures and programs
Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
Check in on end-of-day tasks to make sure they aren’t skipped
Keep the shelves packed via proper placement, pricing and re-filling of merchandise
Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste