Assistant Manager, Genesis CRM

Hyundai Motor Company•Fountain Valley, CA

1d•$75,400 - $104,000•Onsite

About The Position

At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Genesis, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Requirements

Must be a high school graduate.
At least five years of marketing and/or advertising experience.
At least two years of experience in CRM marketing.
Experience working in a fast-paced environment.
Ability to problem solve and operate with an entrepreneurial spirit within the framework of a team.
Manage a high-paced environment with multiple projects and agency personnel.
Ability to develop strong interpersonal relationships with a variety of employees; executive, managerial, field, and agency personnel.
Diplomatic and collaborative acumen, with ability to motivate partners to meet or exceed business expectations.
Ability to work on multiple projects.
Strong written and oral communication skills.
Project management skills with attention to detail.

Nice To Haves

Bachelor’s degree preferred.
Experience within automotive industry, desired.
Agency and/or related client-side experience desired.
Luxury experience, preferred.

Responsibilities

Support the development and management of the Retailer CRM program, and ongoing integration of CRM communications across disciplines.
Assist in day-to-day CRM marketing projects including campaigns, launches, and regular communications.
Support the Senior Manager in defining program objectives, technical integrations, and business rules.
Organize reporting, success metrics, and stakeholder delivery.
Develop presentations and materials to increase CRM awareness and Retailer participation.
Provide leadership reporting with insights and improvement recommendations.
Develop cohesive communication strategies and cross-functional alignment.
Collaborate and communicate across departments, regional teams, and vendors.
Support management of agency partners executing CRM campaigns.
Assist with communications, creative reviews, testing, reporting, and timelines.
Attend briefings and support development of agency communication plans.
Coordinate media, brand, and website teams for campaign execution.
Collaborate with Genesis Owner Marketing team on Retail sales programs.
Champion innovation and new CRM initiatives with agency partners.
Track CRM project status, calendars, and campaign timelines.
Coordinate milestones with technical teams, Finance, Legal, and CSR.
Assist with leadership presentations and reporting.
Support strategic CRM planning with personalized, cohesive communications.
Demonstrate problem solving, decision-making, and entrepreneurial mindset.
Exercise discretion and manage workflow across GMA teams.
Ensure agency execution aligns with strategies and resolve issues.

Benefits

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
Holiday Pay - the company shuts down with pay between Christmas and New Years.
Vacation and sick time off
Healthcare insurance (medical, dental, and vision)
401(K) company match
Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
Basic life insurance, short- and long-term disability
Mental health, wellbeing, and employee assistance program
Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

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