Assistant Manager, Front Office

The Ryder Hotel • Dallas, TX

1d

About The Position

The Assistant Manager, Front Office leads the front desk team in creating distinctive, personalized guest experiences at The Adolphus, a 407-room downtown Dallas hotel. The role calls for someone who creates a warm, welcoming atmosphere and connects with guests to cultivate memorable experiences. Responsibilities include recruiting and developing front office team members, upholding service standards, resolving guest concerns, and maintaining communication across departments.

Requirements

• Guest-first attitude and approach.
• Knowledge of the property, its amenities, and the surrounding area.

Nice To Haves

• Prior experience preferred.

Responsibilities

• Select, onboard, train, and cross-train front office team members.
• Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards.
• Resolve guest inquiries and concerns quickly, efficiently, and courteously.
• Maintain open interdepartmental communication.
• Lead, motivate, and develop team members.

Benefits

• Accommodating paid time off (PTO) for eligible team members.
• Medical, dental, and vision benefits for eligible team members.
• 401(k) for eligible team members.
• Additional ancillary benefits for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed