Assistant Front Office Manager

Hersha Hospitality Management LP•Brooklyn, NY

About The Position

Assist in overseeing front office operations, including supervising front office personnel in accordance with established guest service and sustainability standards. The role may oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager and supports guest satisfaction, financial controls, budgeting, inventory, and group-room coordination. The position offers a potential career path to Front Office Manager, Rooms Division Manager, and Assistant General Manager. The work schedule varies and may include holidays, weekends, and alternate shifts. The role requires extended periods of standing and walking, as well as pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Requirements

1 to 3 years of hospitality-related experience, including front desk operations experience.
Associate or Bachelor’s degree preferred.

Nice To Haves

Associate or Bachelor’s degree.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring performance meets brand or hotel standards and HHM core values.
Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
Monitor guest satisfaction scores and work toward improving departmental and overall guest satisfaction.
Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
Assist with developing, implementing, and monitoring department-wide daily, weekly, monthly, and annual budgets and forecasts.
Review capital budget items, submit them for approval, and place orders as required.
Review guest correspondence and incident logs, and direct staff based on the information obtained.
Ensure front office supplies and gift shop and/or market merchandise are stocked and inventory is maintained.
Coordinate with the Sales office to ensure group resumes and group rooming lists are entered and maintained.
Monitor guest-room occupancy to ensure efficient use of space and minimize overbooking.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.