Assistant Manager - Front of House

Harbour Air Ltd•Victoria, BC

1d•CA$48,000 - CA$54,000•Onsite

About The Position

The Flying Otter Grill is seeking an Assistant Manager, Front of House, to be a key leader in ensuring a high-quality guest experience. This role involves overseeing daily FOH operations, developing staff, and maintaining service standards in a fast-paced waterfront environment. The Assistant Manager will work closely with the General Manager, contribute to operational planning, and act as the senior leader on shift when necessary. This is a hands-on leadership position for an individual who thrives in dynamic settings, takes initiative, and excels at team motivation.

Requirements

Minimum 2 years in a supervisory or management role within the food & beverage or hospitality industry.
Demonstrated experience with staff scheduling, performance management, and team development.
Strong leadership presence - ability to motivate a team and hold a standard without micromanaging.
Solid understanding of FOH operations, service standards, and best practices.
Familiarity with BC food safety and liquor service regulations.
Valid Serving It Right certification (or willingness to obtain prior to start).
Clear, direct communicator with staff, management, and guests.
Calm under pressure and effective at prioritizing when things get busy.
Organized and detail-oriented, with a track record of following through.
Proficient in Microsoft Outlook and Excel; comfortable with POS and scheduling systems.
A genuine team player who leads by example.

Responsibilities

Lead, motivate, and support FOH staff on every shift, setting the tone and holding the standard.
Onboard new team members and deliver ongoing training to develop skill and confidence.
Conduct performance reviews and provide regular coaching and constructive feedback.
Address disciplinary matters fairly and consistently, in partnership with People & Culture.
Act as a primary point of contact for employee concerns, escalating to P&C as appropriate.
Oversee daily FOH operations to ensure efficiency, quality, and consistency.
Monitor and maintain guest service standards, stepping in to resolve issues as they arise.
Manage staff scheduling, balancing operational needs with team capacity, including seasonal and tourism-driven fluctuations.
Coordinate effectively with the kitchen and bar to ensure seamless service flow.
Manage inventory and support cost control in line with budgetary targets.
Identify operational gaps and lead or support improvements where needed.
Ensure full compliance with BC food safety regulations and health code requirements.
Oversee responsible alcohol service and confirm all FOH staff hold a valid Serving It Right certification.
Maintain a safe working environment in accordance with WorkSafeBC regulations.
Complete daily cash-outs and verify/approve timesheets throughout the week.
Support large-party bookings, event reservations, and special service requirements.
Manage menu printing and coordinate updates with the GM as needed.
Assist with budget tracking, financial reporting, and other administrative tasks as required.