Assistant Manager for Custodial Services, Department of Facilities and Campus Services

Wake Forest University•Winston Salem, NC

20h•Onsite

About The Position

Oversees and manages custodial operations for Wake Forest University Facilities. Directly supervises two or more custodial supervisors. Participates in hiring and training as well as evaluates custodial staff and supervisors. Develops and communicates staffing assignments. Performs inspections in all areas on a scheduled basis and facilitates the necessary corrective action. Establishes and maintains the highest achievable custodial cleaning program commensurate with the resources made available. This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Requirements

Bachelor’s degree in a related field with 2-4 years of experience in custodial services and 3-5 years of experience managing and supervising in custodial services or equivalent knowledge and experience.
Working knowledge of custodial practices, supplies, and equipment related to campus Facilities.
Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, flexibility, and handling interruptions appropriately.
Ability to supervise and direct custodial supervisors and other personnel daily.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Knowledge of related safety and sanitation standards for Custodians.
Ensures compliance with OSHA/ ADA.
Ability to practice effective communication skills orally and in writing with internal and external customers.
Strong interpersonal skills.
Proficiency in computer use including Google Suite, Microsoft Office (Word, Excel, and PowerPoint) and other relevant software.
Ability to work flexible schedules, including nights and weekends and holidays.
Ability to operate and drive golf carts and other vehicles.
Valid driver license with good driving record; must be insurable.

Nice To Haves

AS/AA degree plus five years’ experience in operations and supervision, or an equivalent combination of education and experience.

Responsibilities

Responsible for leadership, staffing, and management of personnel.
Oversees custodial cleaning operations under the direction of the manager of custodial services.
Counsels with supervisors and building leads to discuss problem areas and identify means of improvement.
Participates with other members of the management team and University partners in planning and the design of new programs, projects, summer floor care, etc.
Performs inspections and coordinates with the necessary departments to meet the expectations and timelines of the customer.
Coordinates campus projects with other managers to ensure expectations are met.
Ensures that outside contractors are properly supervised.
Keeps current on techniques and cleaning methods to ensure cleanliness and hygiene of campus interiors.
Promotes cooperation and commitment within the team to achieve goals and deliverables.
Visits with faculty, staff and students who may be experiencing a housekeeping problem and facilitates corrective action.
Manages and maintains a close working relationship with Residence Life and Housing personnel with respect to modifications, summer maintenance programs, and custodial-related service issues.
Establishes long- and short-range goals for each activity managed.
Oversees other special projects as directed by management.
Performs other related duties as assigned.
This position may be designated as essential personnel to support business continuity during campus emergencies, disasters, or other special needs as directed by management. Essential personnel are subject to recall inside/outside their normal schedule.