Assistant Manager, Food & Beverage

Vancouver Aquarium•Vancouver, BC

18h•Onsite

About The Position

Reporting to the Food and Beverage Manager, this role provides outstanding personalized food and beverage experiences to all Aquarium visitors and internal guests. Working in a fast-paced high volume quick service restaurant environment, the Assistant Manager, Food and Beverage oversees the day-to-day operations in all Food and Beverage outlets and offers ongoing coaching and training to the team, maintains a cohesive working environment and ensures the team has all resources required for the operational success of the Outlets. Promptly addresses all visitor and guest feedback/concerns. Assigns tasks and follows up with the team as necessary. Has an impeccable eye for detail with a constant focus on safety and sanitation. Assists in departmental administrative duties; Working closely with our culinary team and other departments within the Aquarium to ensure all visitors and guests have a positive memorable experience. The Assistant Manager, Food & Beverage is representative of the Vancouver Aquarium and acts as a “tour guide” to all our guests and visitors.

Requirements

Minimum 2 years of Food & Beverage Assistant Manager/Manager experience
Serving It Right certification is required
Food Safe certified is required
Clear background check is required
Possess strong leadership and people supervision skills
Must be a motivated self-starter
Take initiative and see tasks through to completion
Strong time management skills with the ability to prioritize
Excellent customer service and communication skills
Possess strong problem solving and decision-making skills
Be an organized leader and lead by example
Ability to stand for extended periods of time
Ability to safely lift, move and carry a variety of objects up to 30 lbs
Must be available to work weekends, evenings, holidays and special events outside regular operating hours as scheduled.

Nice To Haves

Minimum 1 year hotel and or catering experience is an asset

Responsibilities

Promote and support excellent customer service, satisfaction and positive visitor experience
Create a positive, friendly and welcoming environment for every visitor, guest and team member
Ensure all team members have the necessary resources for operational success
Communicate with team to ensure they are provided with any updates or changes to menus, policy, Aquarium news etc.
Oversee and lead the safety and sanitation standards and protocols
Be the champion of all standards set out by the Aquarium
Manages inventory levels, reconciliations and ordering
Assist with and answer general visitor questions of programs, events, orientation and any other Vancouver Aquarium related inquiries. Act as a “Tour-Guide” with in the Aquarium
Confidently discuss all our food and beverage offerings and assist with any dietary restrictions
Maintain a consistent positive demeanor in all circumstances
Ensure all visitor and guest feedback is promptly addressed and rectified
Adopt the motto “if it is not right, we will make it right”
Anticipate visitor and guest needs
Review and approve team members’ timesheets
Oversee day to day operations in the outlets and/or catering
Assist in performance evaluations and staff one-on-ones
Contribute to departmental goals
Oversee the daily operation within the Food and Beverage outlets & Event Operations
Ensure all products delivered to visitors and guests are of exceptional quality
Assist with staff training and development
Provide ongoing feedback and coaching to the team
Delegate and assign tasks as necessary
Assist in financial reporting and communication
Review daily schedule and role assignments – adjust as needed
Ensure all outlets have the required resources for operational success
Champion of all health and safety protocols
Set up and service day time catering
Ensure all visitor and guest requests are fulfilled and accurate prior to delivery
Ensure all satellite stations are clean and fully stocked
Make certain the cafes and surrounding areas are clean and organized
Ensure proper rotation of all food and beverage items