Assistant Manager - Food & Beverage at Camp Creek Resort

THE ST JOE COMPANY•Inlet Beach, FL

5d•Onsite

About The Position

The role of Assistant Food & Beverage manager is responsible for supervising, training, and ensuring that associates are providing a 4 star 4 diamond level of service to guests on a consistent basis. Additionally, the Assistant Food & Beverage manager is expected to ensure that all food & beverage operations are completed to company standards while assisting the Food & Beverage manager.

Requirements

Sufficient education and literacy needed to identify and ready product labels and to communicate with guests
Ability to read, write, speak, understand and communicate in basic English
3 years’ experience in a supervisory F&B position preferred
Proven F&B management experience
Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
ServSafe Certification (may obtain after employment)
CPR and First Aid Certified (may obtain after employment)
Detail-oriented and thorough
Ability to perform consistent work to the highest of standards.
Ability to interact with guests in a pleasant, friendly way
Ability to remain discreet and respect the privacy of guests.
Ability to multitask and solve problems independently
Ability to lead, train, and manage a team efficiently and effectively
Able to perform and train in all duties and descriptions of the host, bartender, server assistant, and server positions
Extensive knowledge of Food & Beverage Operations, including POS systems, scheduling, and regulations
Moderate wine knowledge
Proficiency with Microsoft Office and email
Ability to follow and enforce all Food & Beverage regulations and St. Joe standards

Nice To Haves

3 years’ experience in a supervisory F&B position

Responsibilities

Always maintain positive guest relations, and resolve complaints promptly, ensuring maximum guest satisfaction
Anticipate and respond promptly to guest needs while maintaining positive guest relations and resolving complains to ensure maximum satisfaction
Ensure associates are familiar with all hotel services/features and local attractions/activities, and the restaurant menu to answer guest inquiries accurately
Educate associates on proper greetings / salutations and suggestive up-selling techniques to increase profit margins.
Constantly find ways to improve guests’ experience
Train associates about correct maintenance and use of equipment
Train and ensure associates maintain a 4 star, 4 diamond standards of service in all components of Food and Beverage
Conduct pre-shift meetings; review daily buinss informaiton
Assign work and side duties; communicate additions or changes as needed throughout the shift
Monitor staff performance, ensuring compliance with departmental procedures; correct deficiencies as necessary
Ensure that assigned staff has reported to work; document any late or absent employees
Check servers out at the end of their shift ensuring that all side work is completed
Foster a cooperative working climate to maximize productivity and morale
Inspect tables and set up for cleanliness and neatness; rectify deficiencies
Ensure all materials and equipment are ready for service; address any deficiencies
Monitor and maintain cleanliness, sanitation and organization of work areas
Check storage areas for proper supplies, organization, and cleanliness; requisition additional supplies and instruct staff to correct any deficiencies
Anticipate restaurant needs and order products to support efficient operations while staying within the budget
Maintain logs, update trace reports, and complete maintenance work orders; contact Engineering for urgent repairs
Use all equipment correctly and safely
Control labor costs by adjusting schedules based on business levels to optimize service and minimize cost
Obtain and secure assigned bank and ensure accuracy of funds
Process payment of guest checks in POS systems according to accounting requirements and maintain accountability to financial transactions
Maintain complete knowledge of menu items, liquor brands, beers and non-alcoholic selections, glassware, preparation methods, and garnishes
Comply with all state liquor regulations, including restrictions on minors, intoxicated persons, and drunk driving
Maintain knowledge of table and seat numbers, room capacity, hours of operation, menus, price range and dress code
Communicate updates regarding outlets, associate rallies, and insurance modifications
Work in conjunction and under the direction of the F & B Manager
All other duties as assigned