Assistant Manager, Food and Beverage

Hard Rock Hotel & Casino Ottawa•New York, NY

12d•$62,500 - $84,400•Onsite

About The Position

The Food & Beverage Operations Supervisor is responsible for assisting with the daily activities and administrative functions for the Senior Food & Beverage Operations Manager and ultimately all the Food and Beverage managers of the department. This role involves handling reservations, email correspondence, customer requests, daily office duties, VIP reservation management, F&B marketing initiatives, responding to online reviews, assembling calendars, updating websites, managing small reservations, assisting with payments, supporting events, coordinating operations between departments, distributing meeting minutes, preparing correspondence, managing payroll, distributing forecasts, maintaining reference libraries, working with IT for reporting, developing relationships with customers, and working as a team to ensure successful outcomes. The position also requires auditing and improving office systems, providing support during absences, assisting with restaurant openings, performing daily/weekly tasks, taking initiative to resolve issues, maintaining professionalism, and demonstrating enthusiasm and flexibility.

Requirements

High school diploma or equivalent experience and training, college degree preferred.
Two years' experience, preferably in the hospitality industry or a marketing / sales field.
Experience with CRM platforms.
Expertise in social media platforms.
Background in music industry a plus.
Presentation of a professional image to guests, clients, and potential function coordinators.
Composure during stressful events.
Possession of a take charge attitude tempered with diplomacy.
Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event.
Must possess strong communication and listening skills, excellent reading and writing.
Comprehend professional language, either written or spoken, to communicate.
Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
Multiple language abilities a plus, fluency in English required.

Nice To Haves

college degree preferred
Background in music industry a plus
Multiple language abilities a plus

Responsibilities

Handle all reservations/calls from 10:00 AM – 3:00 PM for all F&B outlets and route outlet calls to individual phone line.
Handle any F&B-related email correspondence.
Takes messages, handles customer requests and communicates requests to appropriate departments.
Performs daily office duties including, but not limited to, filing, faxing, copying, creation of files, gift certificates, retrieving and delivering mail, and creating and delivering amenity requests with cards to Star Services.
Ensure that any VIP reservations are entered into the PMS/SevenRooms and coordinate amenity and card as needed.
Execution and development of F&B marketing initiatives.
Respond in a timely manner to Medalia reviews, communicating closely with the culinary and F&B management team.
Assembling of the departments Event Calendar and Brand Calendar.
Updating of “outlet” website using the designated platform as needed.
Handle all small reservations by sending out contracts, menus, etc., and communicate via EOs with F&B management and culinary team.
Assist with amenities/in-house and outside payment.
Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business.
Coordinate operations between departments.
Participate, typing, and distribution of meeting minutes for all F&B meetings.
Prepares and distributes all correspondence, including letters, emails, etc., for DOF&B or other managers as needed.
Ensures that all correspondence is 100% accurate.
Schedules and prioritizes workload for the DOF&B.
Generate the Weekly F&B Activity Report
Take over the payroll process for culinary and F&B outlets to submit on Mondays.
Maintain communication regarding the payroll process with the F&B and culinary management team.
Distribute monthly forecast.
Ability to generate 30-60-90 day forecast as needed by Director of Food & Beverage.
Maintain Reference Library, association memberships, trade show information, & mailing lists.
Works with the IT Manager to create necessary reporting for DOF&B.
Develop and maintain productive, service focused working relationships with external and internal customers, representing the company and becoming a known point of contact.
Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand.
Provide accurate, up to date information to appropriate internal contacts, responding to requests in a timely manner, and maintaining a working knowledge of the hotel’s products and services.
Continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies.
Provide support when Director of Food and Beverage and/or other administrative support personnel are out of the hotel.
Occasionally assists with supervising the opening of the Sessions Restaurant to alleviate the schedule of F&B management.
Perform daily and weekly tasks as outlined by the Director of Food and Beverage.
Have a personal impact, taking responsibility and using initiative to resolve issues.
Approach tasks orderly, with tenacity and determination, completing work to the required standard within the deadlines agreed.
Maintain a high level of professionalism in dealings with customers.
Be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge in order to improve personal performance.
Be flexible, responding quickly and positively to changing requirements.
Maintain team focus by showing co-operation and support to colleagues in the support of department goals.
Maintain filing system.
File contracts and correspondence daily.
Scheduling of appointments for Director of Food and Beverage.
Computer support: Word processing, spreadsheets, databases, e-mail, and Windows applications – PowerPoint for DOF&B and F&B Team.
The ability to effectively execute/maintain site tours as needed and inquiry calls
Checks email daily and distributes potential F&B issues to the responsible manager.
Knowledge of Hard Rock Hotel New York food and beverage operations.
Assists in organizing F&B events and sending collateral to customers, clients, and staff.
Assists other F&B Managers as needed, or as business levels require.
Collating and copying informational and F&B marketing packets for meetings; mailing as requested.
Ensure all site F&B inspections and client visits to the hotel are successful by detail planning and communicating accurate details in advance to all departments.