Assistant Manager, Fine Jewelry & Watches

The RealReal • Secaucus, NJ

6d • Onsite

About The Position

The Assistant Manager for Fine Jewelry and Watches role is an exempt supervisory role, responsible for overseeing the development of the FJW Authentication teams in partnership with the Sr Manager, Manager, Supervisor and other department leaders. The Assistant Manager is expected to adapt to departmental business needs while maintaining a focus on team performance, achieving KPIs, and team development.

Requirements

• Undergraduate Degree from an accredited college or university preferred.
• Minimum 3+ years of managing a team in: ecommerce/website, retail, auction house, watch/jewelry industry or comparable roles.
• Ability to work independently as well as part of a team.
• Ability to work in a fast-paced and high volume environment.
• Outstanding work ethic and detail oriented.
• Communicate and work closely with Management on a daily basis.
• Can effectively communicate upwards as well as provide peer to peer feedback.
• Excellent organizational & time management skills.
• Excellent communicator who possesses a positive attitude towards collaboration.
• Passionate about continuous learning and adapts to feedback.
• Strong business acumen and ability to align work with company goals.
• Ability to lead by example and maintain a positive team culture.
• Adheres to all policies and procedures at TheRealReal.

Responsibilities

• Overseeing a team of approximately 15-20 people.
• Conducting both formal and informal feedback conversations to support development of the Team.
• Holding the team accountable for meeting / exceeding department goals and demonstrating company values.
• Working closely with the management team to address training and development opportunities within the team.
• Ensuring ramp up goals are met weekly for new hires and authenticators being cross trained.
• Holding the team accountable to policy and procedure such as time and attendance.
• Communicating company initiatives and critical messages to the Authentication team.
• Maintaining a high level of engagement through coaching and motivating the team on a daily basis.
• Driving team KPI’s and team engagement while running the floor.
• Empowering others and delegating when able to promote individual growth.
• Building and maintaining effective interdepartmental relationships.
• Ensuring support functions are adhering to department needs daily.
• Working closely with the management team to drive business strategies that will improve production and department results.
• Managing daily operational tasks according to brand standards.
• Acting as a brand ambassador and advocate for TheRealReal.
• Communicating and reporting on team’s daily performance.

Benefits

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree