Assistant Manager, DOT Shuttle Operations

SP Plus•Portland, OR

1d•Onsite

About The Position

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Requirements

High School Graduate.
At least one year supervisory experience required (supervisory experience in the transportation and/or parking industry a plus).
Prior supervisory experience managing a DOT-regulated shuttle operations preferred.
Per DOT Regulations, you will be required to have and maintain a valid CDL Class A, B or C Driver’s License depending on the location's hiring needs, with Passenger Endorsement if you will be responsible for operating shuttle buses with a passenger capacity of 15 passengers or more.
A Medical Examiner’s Certificate (DOT Medical Card) is required.
Intermediate computer skills utilizing Microsoft Office (Excel and Word)
Superior verbal and written communication skills; Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example.

Nice To Haves

Some college a plus.
Knowledge of transportation (shuttle operations), DOT regulations, union contracts, and payroll strongly desired.

Responsibilities

Lead programs to improve client and customer satisfaction.
Assist in the management of the day-to-day activities of the assigned locations.
Supervise shuttle drivers, parkers and the monitoring of shuttle bus operations.
Ensure appropriate customer interaction.
Supervise the completion of all closing reports.
Monitor and implement effective revenue control procedures.
Perform other necessary functions as assigned.
Assist with the daily data entry of the revenue reports.
Compile and interpret reports on a daily basis for the operation of the facility.