Assistant Manager, Discovery Shop

American Cancer Society•Los Altos, CA

2d•Onsite

About The Position

The Assistant Manager is responsible for supporting the Store Manager in the daily business operations of a retail store. General tasks include supervising employees and/or volunteers, communicating with and helping customers, and carrying out directives given by the manager. When appropriate, the Assistant Manager will fill in for the Senior Manager, reinforcing policies and procedures, and making decisions regarding merchandise pricing and customer issues. This role involves recruiting and training new sales staff, assigning specific tasks, and monitoring sales performance. The Assistant Manager will also be responsible for writing reports, scheduling and coordinating meetings, solving customer complaints, participating in recruitment and dismissal processes, smoothing out workplace problems, addressing employee and customer concerns, developing strategies for workplace efficiency and goal achievement, handling email and phone correspondence, liaising between managers, customers, and employees, providing direction and accountability to staff, and monitoring spending patterns and budget as appropriate. The role also includes servicing customers through greetings, sales, cashiering, and assistance with merchandise, servicing donors by receiving donations, providing assistance, and processing receipts, and servicing volunteers through internal operational support. The Assistant Manager is accountable for supporting the manager in training staff and volunteers on store opening and closing procedures, including cash register counts and end-of-day reporting. They will assign staff or volunteers to ensure the daily appearance of the sales floor and the completion of the donation cycle, including sorting, steaming, pricing, and placing merchandise. A thorough understanding of POS systems and operations is required, as is the ability to develop trainings for volunteers on all aspects of operations. The Assistant Manager must consistently adhere to all Discovery Shop Standard Operating Procedures and consistently develop a business plan with the manager for procuring quality donations for a constant flow of merchandise.

Requirements

Thorough understanding of POS systems and operations.
Ability to develop trainings for volunteers on all aspects of operations.
Consistently adhere to all Discovery Shop Standard Operating Procedures.
Retail experience working with customers, sales, cashiering and merchandising.
Experience working with apparel, furniture, collectibles and home decor.
Great people skills working with diverse populations.
Excellent communication and customer relations skills.
Comfortable with multi-tasking responsibilities while remaining focused, productive and calm.
Team player, willing to do what is necessary to get the job done.

Nice To Haves

COMPETENCIES/SKILLS: Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Being resilient - Rebounds from setbacks and adversity when facing difficult situations.
Collaborates - Builds partnerships and working collaboratively with others to meet shared objectives.
Customer focus - Builds strong customer relationships and delivering customer-centric solutions.
Builds effective teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Drives results - Consistently achieves results, even under tough circumstances.
Manages complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Persuades - Uses compelling arguments to gain the support and commitment of others.

Responsibilities

Supporting the Store Manager in daily business operations.
Supervising employees and/or volunteers.
Communicating with and helping customers.
Carrying out directives given by the manager.
Filling in for Senior Manager when appropriate, reinforcing policies and procedures.
Making decisions regarding merchandise pricing and customer issues.
Recruiting and training new sales staff.
Assigning specific tasks to other sales staff.
Monitoring the team's sales performance.
Writing reports for the manager.
Scheduling and coordinating meetings.
Solving customer complaints and answering customer questions.
Participating in recruitment and dismissal processes.
Smoothing out problems within the workplace.
Addressing employee and customer concerns.
Developing strategies for better workplace efficiency and goal achievement.
Handling email and phone correspondence.
Liaising between managers, customers, and employees.
Providing direction to staff and ensuring accountability.
Monitoring spending patterns and budget.
Servicing all customers through welcome greetings, merchandise sales, cashiering, merchandise bagging, and carry-out assistance.
Servicing all donors by receiving donations, providing carry-in assistance, placing donations in designated areas, providing donation receipts, and processing receipts with donations.
Servicing all volunteers through internal operational support.
Supporting the manager in the training of staff and volunteers on all store opening and closing procedures, including cash register drawer counts and end-of-day income reporting.
Assigning staff or volunteers to ensure opening, ongoing, and end-of-day appearance of the sales floor, including dressing room cleanout, dusting, vacuuming, straightening racks and fixtures, and refreshing depleted displays.
Assigning staff or volunteers to ensure the donation cycle is completed daily, including sorting, steaming, pricing, and placing merchandise on the sales floor.
Developing business plans with the manager in the procurement of quality donations for a constant flow of merchandise to the sales floor.