Assistant Manager, Discovery Shop

American Chemical Society•Los Altos, CA

4d•Onsite

About The Position

The Assistant Manager is responsible for supporting the Store Manager in the daily business operations of a retail store. General tasks include supervising employees and/or volunteers, communicating with and helping customers, and carrying out directives given by the manager. When appropriate, the Assistant Manager will fill in for the Senior Manager, reinforcing policies and procedures, and making decisions regarding merchandise pricing and customer issues. This role involves recruiting and training new sales staff, assigning specific tasks, and monitoring sales performance. The Assistant Manager will also be responsible for writing reports, scheduling and coordinating meetings, solving customer complaints, and participating in recruitment and dismissal processes. They will work to smooth out problems within the workplace, address employee and customer concerns, and develop strategies for better workplace efficiency and goal achievement. This role requires email and phone correspondence, liaising between managers, customers, and employees, and providing direction and accountability to staff. The Assistant Manager will monitor spending patterns and budget as appropriate. They will service all customers through welcome greetings, merchandise sales, cashiering, merchandise bagging, and carry-out assistance. They will also service donors by receiving donations, providing carry-in assistance, placing donations in designated areas, providing donation receipts, and processing receipts with donations. Additionally, they will service volunteers through internal operational support. The Assistant Manager is accountable to support the manager in training staff and volunteers on all store opening and closing procedures, including cash register drawer counts and end-of-day income reporting. They will assign staff or volunteers to ensure the daily appearance of the sales floor, including dressing room cleanout, dusting, vacuuming, straightening racks and fixtures, and refreshing depleted displays. They will also ensure the daily donation cycle is completed, including sorting, steaming, pricing, and placing merchandise on the sales floor. A thorough understanding of POS systems and operations is required, as is the ability to develop trainings for volunteers on all aspects of operations. The Assistant Manager must consistently adhere to all Discovery Shop Standard Operating Procedures and consistently develop a business plan with the manager in the procurement of quality donations for a constant flow of merchandise to the sales floor.

Requirements

Retail experience working with customers, sales, cashiering and merchandising
Experience working with apparel, furniture, collectibles and home decor
Great people skills working with diverse populations
Excellent communication and customer relations skills
Comfortable with multi-tasking responsibilities while remaining focused, productive and calm
Team player, willing to do what is necessary to get the job done
Thorough understanding of POS systems and operations

Nice To Haves

COMPETENCIES/SKILLS Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Being resilient - Rebounds from setbacks and adversity when facing difficult situations.
Collaborates - Builds partnerships and working collaboratively with others to meet shared objectives.
Customer focus - Builds strong customer relationships and delivering customer-centric solutions.
Builds effective teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Drives results - Consistently achieves results, even under tough circumstances.
Manages complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Persuades - Uses compelling arguments to gain the support and commitment of others.

Responsibilities

Supervising employees and/or volunteers
Communicating with and helping customers
Carrying out directives given by the manager
Filling in for Senior Manager when appropriate, reinforcing policies and procedures
Making decisions regarding merchandise pricing and customer issues
Recruiting and training new sales staff
Assigning specific tasks to other sales staff
Monitoring the team's sales performance
Writing reports for manager
Scheduling and coordinating meetings
Solving customer complaints and answering customers' questions
Participating in recruitment and dismissal processes
Smoothing out problems within the workplace
Addressing employee and customer concerns
Developing strategies for better workplace efficiency and goal achievement
Email and phone correspondence
Liaising between managers, customers and employees
Providing direction to staff and providing accountability
Monitoring spending patterns and budget as appropriate
Servicing all customers through welcome greetings, merchandise sales, cashiering, merchandise bagging and carry-out assistance
Servicing all donors by receiving donations, carry-in assistance, placing donations in designated areas, providing donation receipts and processing receipts with donations
Servicing all volunteers through internal operational support
Supporting manager in the training of staff and volunteers on all store opening and closing procedures including cash register drawer counts and end of day income reporting
Assigning staff or volunteers as appropriate to ensure opening, ongoing and end of day appearance of sales floor, including dressing room cleanout, dusting, vacuuming, straightening racks and fixtures and refreshing depleted displays is completed daily
Assigning staff or volunteers as appropriate to ensure donations cycle is completed daily, including sorting, steaming, pricing and placing merchandise on sales floor
Developing trainings for volunteers on all aspects of operations
Consistently adhering to all Discovery Shop Standard Operating Procedures
Consistently developing business plan with the manager in the procurement quality donations for a constant flow of merchandise to the sales floor