Assistant Manager - Dental

Family Health Center of Marshfield Inc•Marshfield, WI

17d

About The Position

The Assistant Manager - Dental supports departmental leadership in overseeing daily operations and staff within the assigned area. The role is accountable for achieving established goals, assessing and escalating issues appropriately, and ensuring high-quality performance in line with organizational standards. The Assistant Manager helps execute departmental and strategic initiatives, fosters a positive work environment, and builds constructive relationships while promoting operational excellence and collaborative leadership.

Requirements

High school diploma or equivalent with at least five years of experience in the role’s technical function as a dental assistant or hygienist, including at least two years in a leadership position demonstrating effective leadership and team-building capabilities; or an associate’s degree in Business, Management, or a related technical field with at least three years of technical experience and at least one year in a leadership position; or a bachelor’s degree in Business, Management, or a related technical field with at least one year of technical experience and at least one year in a leadership position.
Basic Life Support (BLS) certification required within three months of hire.
Valid Wisconsin Driver’s License and an acceptable motor vehicle record (MVR), per FHC guidelines.

Nice To Haves

Certified Dental Assistant (DANB) or Registered Dental Hygienist.

Responsibilities

Resolve customer and staff conflicts promptly and effectively, escalating concerns to departmental leadership when appropriate.
Analyze workflows and processes, and communicate and promote best practices to support consistency and operational efficiency.
Communicate performance expectations, collaborate with staff to set goals aligned with organizational initiatives, and support timely, effective outcomes.
Maintain working relationships with internal teams, organizational and departmental leaders, and key stakeholders.
Oversee compliance with applicable regulatory standards in the assigned area.
Directly supervise clinical operations and associated staff.
Manage clinical staff schedules and staffing levels to meet patient care needs within budget guidelines.
Provide leadership, mentorship, coaching, and education to staff; foster professional development and performance aligned with organizational standards.
Support departmental leadership in developing, implementing, and executing strategic goals aligned with the organization’s mission and vision.
Assist with disciplinary processes and staff performance appraisals.
Develop, revise, and communicate policies and procedures to maintain compliance with organizational and regulatory requirements.
Serve as a technical resource and subject matter expert for staff, providing education to support competency and quality.
Assist in managing departmental expenses, supply inventory, ordering, and equipment function and repair or replacement to meet financial goals and productivity outcomes.
Perform clinical or technical duties within the scope of practice or licensure as required by departmental needs.
Adhere to scheduled work hours and maintain regular, reliable attendance.
Perform other duties as assigned.