Assistant Manager - Dental

Family Health Center of Marshfield•Marshfield, WI

16d

About The Position

The Assistant Manager - Dental supports departmental leadership in overseeing day-to-day operations and staff within an assigned area. The role is accountable for achieving established goals, exercising sound judgment to assess and escalate issues, and ensuring high-quality performance in alignment with organizational standards. The Assistant Manager contributes to departmental and strategic initiatives, promotes a positive work environment, builds constructive relationships, and supports the organization’s mission and vision through operational excellence and collaborative leadership. The position directly supervises clinical operations and associated staff, manages clinical scheduling and staffing levels to meet patient care needs within budget guidelines, and provides staff leadership, coaching, mentorship, and education. The Assistant Manager also supports compliance, workflow improvement, policy development, performance management, departmental financial goals, supply inventory and ordering, and equipment function and repair or replacement. Clinical or technical duties may be performed within the employee’s scope of practice or licensure as needed.

Requirements

High school diploma or equivalent, with at least five years of experience in the role’s technical function as a dental assistant or hygienist, including at least two years in a leadership position demonstrating effective leadership and team-building capabilities; or an associate’s degree in Business, Management, or a related technical field, with at least three years of technical experience and at least one year in a leadership position; or a bachelor’s degree in Business, Management, or a related technical field, with at least one year of technical experience and at least one year in a leadership position.
Basic Life Support (BLS) certification required within three months of hire.
Valid Wisconsin Driver’s License and acceptable motor vehicle record (MVR), per FHC guidelines.

Nice To Haves

Certified Dental Assistant (DANB) or Registered Dental Hygienist certification.

Responsibilities

Resolve customer and staff conflicts promptly and effectively, escalating concerns to departmental leadership when appropriate.
Analyze workflows and processes, and communicate and promote best practices to support consistency and operational efficiency.
Communicate performance expectations, collaborate with staff to set goals aligned with organizational initiatives, and support timely and effective outcomes.
Maintain working relationships with internal teams, organizational and departmental leaders, and key stakeholders.
Oversee compliance with applicable regulatory standards within the assigned area.
Directly supervise clinical operations and associated staff.
Manage clinical staff schedules and staffing levels to meet patient care needs while adhering to budget guidelines.
Provide leadership, mentorship, coaching, and education to staff, supporting professional development and performance standards.
Support departmental leadership in developing, implementing, and executing strategic goals aligned with the organization’s mission and vision.
Assist with disciplinary processes and contribute to staff performance appraisals.
Develop, revise, and communicate policies and procedures to support compliance with organizational and regulatory requirements.
Serve as a technical resource and subject matter expert for staff, providing education to support competency and quality.
Assist with managing departmental expenses, supply inventory, and ordering to meet financial goals and productivity outcomes.
Assist with equipment function, repair, and replacement.
Perform clinical or technical duties within the scope of practice or licensure as required by departmental needs.
Maintain adherence to scheduled work hours and regular, reliable attendance.
Perform other duties as assigned.