Assistant Manager, Dealer Programs

Hyundai Motor Company•Fountain Valley, CA

3d•Onsite

About The Position

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today. WORK MODEL#LI-OnSiteWHAT YOU WILL DO Support & manage After Sales dealer programs to grow maintenance parts sales and improve customer experience & dealer profitability. Work with Sales Team to support, sustain and grow operational programs for Maintenance parts sales. Provide reporting and analysis on opportunities, results and areas for sales growth. HOW YOU WILL MAKE AN IMPACT Manage customer satisfaction programs and new initiatives to improve the customer service experience. Communicate program launches, progress, and results via email, web analytics, reports, and presentations. Interface with MPA, dealers, and regions on program execution and billing issues. Support cross‑functional teams in program development, implementation, and performance monitoring. Coordinate with Mobis, dealers, regions, and internal teams to execute parts sales plans and meet sales and profit goals. Partner with Field Operations on dealer communications. Support programs and promotions to grow Maintenance Parts sales, dealer engagement, service retention, and owner experience. Manage relationship with HMA Purchasing to resolve purchasing issues. Collaborate with Training, Parts, After Sales, Warranty, Regional Management, and Field Operations to meet business needs. Address program inquiries from management, dealers, and customers, resolving issues as needed. Develop Dealer and Field communications to support best practices and performance improvement. Prepare and distribute recurring and ad‑hoc reports for corporate and regional management. Analyze data, identify trends, and recommend improvement opportunities. Support department budget planning, monitor compliance, and resolve variances. Facilitate invoice processing, approvals, and supplier coordination. Maintain supplier agreements, RFPs, purchase requests, and invoices. Oversee supplier and internal support performance to ensure quality and timely delivery. Exercise discretion and independent judgment on matters of significance.

Requirements

Must be a High School graduate.
Five or more years of work experience, of which at least three years of directly related experience in automotive parts or service.
Experience in a fast‑paced environment with an emphasis on fixed operations process.
Excellent verbal and written communication skills to allow effective interaction with all levels of the organization.
Ability to work independently, work under pressure of deadlines, handle multiple priorities, and pay close attention to detail.
Strong knowledge of Microsoft Office including Outlook, Word, Excel, Teams, and PowerPoint.
Ability to thrive in a team environment.
Excellent analytical and numerical skills.

Nice To Haves

Bachelor’s degree preferred.
Program management and vendor relations experience desired.
Automotive understanding of vehicle parts, parts pricing, parts sales, and parts operational experience preferred.

Responsibilities

Support & manage After Sales dealer programs to grow maintenance parts sales and improve customer experience & dealer profitability.
Work with Sales Team to support, sustain and grow operational programs for Maintenance parts sales.
Provide reporting and analysis on opportunities, results and areas for sales growth.
Manage customer satisfaction programs and new initiatives to improve the customer service experience.
Communicate program launches, progress, and results via email, web analytics, reports, and presentations.
Interface with MPA, dealers, and regions on program execution and billing issues.
Support cross‑functional teams in program development, implementation, and performance monitoring.
Coordinate with Mobis, dealers, regions, and internal teams to execute parts sales plans and meet sales and profit goals.
Partner with Field Operations on dealer communications.
Support programs and promotions to grow Maintenance Parts sales, dealer engagement, service retention, and owner experience.
Manage relationship with HMA Purchasing to resolve purchasing issues.
Collaborate with Training, Parts, After Sales, Warranty, Regional Management, and Field Operations to meet business needs.
Address program inquiries from management, dealers, and customers, resolving issues as needed.
Develop Dealer and Field communications to support best practices and performance improvement.
Prepare and distribute recurring and ad‑hoc reports for corporate and regional management.
Analyze data, identify trends, and recommend improvement opportunities.
Support department budget planning, monitor compliance, and resolve variances.
Facilitate invoice processing, approvals, and supplier coordination.
Maintain supplier agreements, RFPs, purchase requests, and invoices.
Oversee supplier and internal support performance to ensure quality and timely delivery.
Exercise discretion and independent judgment on matters of significance.

Benefits

Compensation Range: $69,300 - $99,000 annual base salary
Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
Holiday Pay - the company shuts down with pay between Christmas and New Years.
Vacation and sick time off
Healthcare insurance (medical, dental, and vision)
401(K) company match
Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
Basic life insurance, short- and long-term disability
Mental health, wellbeing, and employee assistance program
Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)