Assistant Manager, Consumer Loan Doc & Funding

Redwood Credit Union•Napa, CA

21d•Onsite

About The Position

Redwood Credit Union is seeking a Consumer Loan Doc & Funding Assistant Manager to develop, plan, direct, and organize all matters relating to the Consumer loan funding team and processes. This role will oversee the Consumer loan funding and booking of loans originated via indirect (CUDL) vehicle dealers, as well as retail Consumer loan channels including branch, telephone, and online applications. The position is responsible for creating and maintaining positive internal and external Member service experiences by leading team members to consistently execute legally compliant, efficient, timely, and accurate loan funding processes.

Requirements

Thorough knowledge of all aspects of Consumer lending methods, practices and services, as well as laws, rules, and regulations associated with indirect and retail auto and RV funding, credit cards and personal unsecured loans.
Capable of assertively presenting goals and conceptual ideas in a confident and straightforward manner.
Ability to manage multiple loan pipelines and to quickly re-prioritize tasks for high efficiency.
Ability to adapt and shift to changing priorities while leading a team for productivity.
Able to drive and motivate production and results in varying environments.
Well-honed interpersonal skills, as well as the ability to maintain credibility and engender trust.
Open-minded and flexible in thinking.
Thorough knowledge of modern management techniques and practices.
Strong negotiation skills.
Skill in the operation of a personal computer and word processing, spreadsheet, and presentation software.
Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop effective approaches.
Ability to plan, implement and evaluate the achievement of goals, objectives, and work plans.
Ability to lead, motivate and supervise team members.
Ability to communicate effectively, both verbally and in writing.
Ability to establish and maintain effective working relationships with a diverse group of people including customers, team members, attorneys, vendors, and other parties.
Position requires the ability to be a registered and designated Credit Endorsee with the California Department of Insurance.
A combination of education and experience equivalent to a bachelor’s degree in business administration or closely related field with a minimum of six years of experience in retail lending operations for a financial institution.

Nice To Haves

Experience and high proficiency on use of core banking platform (Symitar) and loan origination system (Meridian Link, Loans PQ, Lending 360) are strongly preferred.

Responsibilities

Manage and resolve indirect dealer partner process and service barriers related to loan funding.
Manage operations for consumer loan funding of all indirect and direct originations, to include daily pipeline management; monitoring of file flow and workloads; meeting expectations, turn times, as well as exceeding internal/external Member service goals.
Manage and report on all Consumer loan funding inquiries and documentation processes.
Serve as working funder back-up to all staff reports as required by volume or other reasons.
Monitor efficiencies and continually look for ways to improve processes, both in terms of procedures and use of the loan origination system to ensure Member service improvements and error reductions.
Evaluate and adjust Consumer funding procedures and documents to ensure high production efficiency, compliance, and excellent Member service.
Recruit, select, train, motivate, evaluate and develop reporting team members providing corrective action as needed.
Provide exceptional service to all external and internal Members, vehicle dealer partners, interested parties and vendors.
Develop staff by delegating and following through without taking over or abdicating. Utilize RCU programs for coaching, performance reviews, and individual goal setting.
Quickly recognize operational barriers; analyze root causes; evaluate and consider alternatives; develop goals, strategies, and tactics; and make appropriate decisions and promptly act on as applicable.
Establish and coordinate team efforts and build consensus, thus creating a cooperative working environment in which everyone has the opportunity to be successful.
Establish and maintain credibility throughout RCU by being an effective listener and problem solver for employees on all loan funding related issues.
Participate in department meetings and projects as requested.
Participate in community events, community volunteer boards & associations.

Benefits

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!