Assistant Manager, Consumer Lending Servicing

TRUSTONE FINANCIAL CREDIT UNION•Plymouth, MN

8d•$60,000 - $75,000•Onsite

About The Position

The Assistant Manager, Consumer Lending Servicing is responsible for performing, training, and managing the day-to-day operations of the Consumer Lending Servicing Specialists and ensuring tasks adhere to company policy, procedure and regulatory requirements. This role is responsible for processing a variety of loan servicing tasks related to consumer and home equity loans accurately and efficiently using multiple programs and departmental processes. This position requires involvement in project management to implement process improvements and other projects related to loan servicing and will assist management by providing staff leadership, structure and coaching.

Requirements

Availability to work 40 hours per week Monday through Friday between the hours of 8:00am – 4:30pm at our Plymouth Corporate Office location; exempt.
Bachelor’s degree in a related field or equivalent work experience.
4+ years consumer and/or mortgage lending/loan servicing experience or related experience.
Previous supervisory experience or proven leadership skills.
Excellent customer service skills.
Math aptitude and keyboarding skills.
Good verbal and written communication skills.
Ability to work as a team player being flexible and dependable.
Ability to work independently while displaying initiative and decision-making skills.
Ability to maintain a high level of professionalism while working under pressure.
Maintains awareness of enterprise compliance requirements, including Bank Secrecy Act (BSA/AML) obligations, and follows internal policies and escalation protocols as applicable.
Ability to pass pre-employment drug test and various background checks.
Responsible for regular and reliable attendance at the workplace.

Nice To Haves

Previous customer service experience in a financial institution, preferred.
Previous credit bureau report dispute processing and monitoring or related experience, preferred.
Previous PC experience, Microsoft Office and Excel preferred.

Responsibilities

Performing, training, and managing the day-to-day operations of the Consumer Lending Servicing Specialists.
Ensuring tasks adhere to company policy, procedure and regulatory requirements.
Processing a variety of loan servicing tasks related to consumer and home equity loans accurately and efficiently using multiple programs and departmental processes.
Involvement in project management to implement process improvements and other projects related to loan servicing.
Assisting management by providing staff leadership, structure and coaching.

Benefits

Competitive pay and incentive programs for all positions.
Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.
Affordable dental and vision insurance coverage.
Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees.
10+ paid holidays each year.
Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
Employer-paid Short Term and Long Term Disability benefits.
Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
Special employee discounts when you join TruStone Financial as a credit union member.
Employee activities, events, discounts, and many other great benefits and perks!