Consumer Lending Specialist

TEN Credit Union•Nashville, TN

4d•$21 - $26•Onsite

About The Position

As a Consumer Lending Specialist, you will play a vital role in assisting members throughout the lending process-from application to loan closing-while ensuring compliance with lending guidelines and delivering exceptional member service.

Requirements

Strong customer service and relationship-building abilities.
Excellent verbal, written, and active listening skills.
Ability to multitask and prioritize effectively in a high-volume environment.
Proficiency with Microsoft Office applications, particularly Word and Excel.
Strong organizational and time-management skills.
Detail-oriented with excellent problem-solving abilities.
Self-motivated and driven to achieve results.
Ability to work collaboratively as part of a team.
High school diploma or GED required.
Minimum of two (2) years of consumer lending experience required.

Nice To Haves

Retail sales experience preferred.

Responsibilities

Assist members with consumer loan applications through phone, email, and online communication channels.
Review and process loan applications accurately and efficiently.
Submit completed loan applications to the underwriting team.
Collect and organize supporting documentation requested by underwriters.
Analyze credit bureau reports to identify additional lending opportunities.
Assist with opening new member accounts related to Indirect and Gravity Loan programs.
Partner closely with underwriters to coordinate loan closings and funding.
Ensure all loans are processed according to established policies, procedures, and regulatory requirements.
Maintain reports and documentation as requested by management.
Provide consistent follow-up throughout the lending process to ensure an excellent member experience.
Deliver exceptional service while building and maintaining positive member relationships.