Assistant Manager, Channel Communications (2 Year Contract)

Scotiabank•Toronto, ON

3d•Onsite

About The Position

The Assistant Manager, Channel Communications supports the design, development, and delivery of communications for Retail Sales Channels. This role develops high-quality content, presentations, and support materials, and provides operational and logistical support for communications initiatives, helping to ensure messaging is clear, consistent, and aligned with business priorities.

Requirements

Degree or diploma in Communications, Business, or related field preferred.
2–4 years’ experience in communications, content development, or channel support, preferably in financial services.
Demonstrated experience developing content, presentations, and support materials.
Strong communication and interpersonal skills.
Working knowledge of Retail Branch and Contact Centre performance measures.

Nice To Haves

Bilingual – French, Spanish considered an asset, but not required

Responsibilities

Leads and drives a client focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Develops and delivers communications, presentations, and support materials for Retail Sales Channels.
Provides operational and logistical support for the implementation and sustainment of communications initiatives.
Assists in managing communication and content calendars to support business priorities and regulatory requirements.
Creates written and digital content for a variety of audiences.
Monitors communication outcomes and adoption rates, reporting insights to the Manager and Senior Manager.
Collaborates with team members and business partners to ensure alignment and consistency in communications support and messaging.
Acts with urgency and efficiency in delivering high-quality outputs, demonstrating strong attention to detail and accountability to timelines.
Applies the Bank’s risk appetite and risk culture in day-to-day activities and decisions.
Pursues effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, ensuring adherence to business controls and compliance requirements.