Assistant Manager, Casual Dining
Northland Properties•North Vancouver, BC
•$50,000 - $60,000
About The Position
The Assistant Manager, Casual Dining is responsible for supporting the Casual Dining Manager in leading all aspects of our Casual Dining operation. The role assists in overseeing multiple outlets including Starbucks, Grouse Grind Coffee Bar, Lupins, Rusty Rail, Beaver Tails, Grizzly Lookout, and other seasonal outlets. This person has a passion for food, beverages, and supporting teams to deliver memorable guest experiences.
Requirements
- Certified in Food Safe and possess a Serving it Right certificate
- Minimum three years of high-volume restaurant management experience
- Experience scheduling staff to maintain labor targets
- Strong skills with Restaurant Management Software; Microsoft Outlook; Point of Sale Systems preferred
- Strong problem-solving & decision-making skills
- Excellent leadership, communication, customer service, and organizational skills through a strong work ethic, innovative thinking, and a positive attitude
- Must be able to communicate effectively with guests in English in a respectful and enthusiastic manner by email, over the telephone, and in person
- Strong ability to multitask, prioritize, and delegate duties amongst a team, with a focus on safety
- Excellent work ethic and attitude, with the ability to thrive in a high-volume, challenging environment
- Must be able to lift 40 pounds
- Available for five days per week and to work a flexible schedule including opening, closing, weekends, and holidays
Responsibilities
- Providing premium customer service at all times and maximizing customer service satisfaction
- Dealing with customer complaints in a polite and timely manner
- Supervision of Lupins Café, Grouse Grind Coffee Bar, Starbucks, Rusty Rail, Beavertails, and all other concession outlets, which fall under the umbrella of Casual Dining
- Support and communication with all other F&B outlets and departments within Grouse Mountain
- Maintaining relationships with external company partners
- Cash floats, cash outs, and deposits (overages/shortages)
- Assisting Casual Dining Manager in hiring, training, scheduling, and supervision of staff members
- Maintaining appropriate inventory levels in all Casual Dining outlets
- Ensuring all equipment is in working order
- Ensuring the maintenance and cleanliness of all service areas
- Maintaining labor within established budget, reviewing flash report daily, and making adjustments where necessary
- Adapting to weather change and acting accordingly
- Monitoring food cost and quality
- Supervision of both front-end and kitchen staff
- Working with employees to sustain a healthy and happy work environment
- Working within progressive disciplinary guidelines
- Monitor staff to ensure top performance and administer probation and annual evaluations
- Process payroll duties in a timely manner and according to pay period schedule
- All other duties as required
Benefits
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants and recreation
- Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
- RRSP matching after 6 months of service
- Free access pass for dependants
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
