Assistant Manager Beverage

San Manuel Band of Mission Indians•Las Vegas, NV

9d•Onsite

About The Position

Reporting to the Beverage Manager, the Assistant Beverage Manager is to assist the Beverage Manager in providing direction and leadership for the Beverage Service team consistent with the Palms brand. This role involves directing smooth, efficient, and cost-effective operations, including labor management, supervision of all aspects of services, scheduling, and inventory control. The Assistant Beverage Manager ensures all departmental service standards are upheld and manages Human Resources responsibilities for assigned departments to create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction. This includes quality hiring and training in compliance with Company policies, legal requirements, and Collective Bargaining Agreements. The position also ensures the maintenance and cleanliness of outlets with a specific focus on departmental and SNHD food safety standards, OSHA, Fire and Life Safety Regulations. The Assistant Beverage Manager is responsible for maintaining employee license requirements, attendance, payroll records, and files, as well as a working relationship with the Culinary Union. They create daily floor plans based on the schedule for managers to use as a tool when overseeing the casino floor, edit and track employee’s time, and post all bids, memos, and schedules in a timely manner. The role assists with all processes and paperwork regarding hiring, separation, discipline, training, and compliance. Support is provided to all areas of the Beverage department by ensuring all products are stocked and properly inventoried for accurate cost control. The Assistant Beverage Manager seeks ways to reduce departmental operating costs without affecting the quality of beverage or service, provides guidance and counsel to all beverage employees, and ensures staff is scheduled properly. They resolve guest claims or other disputes between subordinate team members in a fair and patient manner, and ensure prompt, courteous service is consistently provided to all guests. Effective interaction with all departments regarding any issues that arise or need assistance is crucial. The Assistant Beverage Manager keeps the Beverage Manager informed of all pertinent information and irregularities occurring in the Beverage Department, assists the Beverage Manager and Director with projects as required, and performs other duties as assigned to support the efficient operation of the department. This role also assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency.

Requirements

High school diploma or equivalent.
Two (2) years of related experience.
High volume restaurant management, beverage management or supervisory experience required.
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, fax machine.
Effective listening abilities with strong judgment skills.
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
Work varied shifts including weekends and holidays.
Demonstrated experience developing department goals and action plans in accordance with property and overall company goals.
Obtain and maintain a TAM Card and Southern Nevada Food Handlers Card

Nice To Haves

Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.

Responsibilities

Direct smooth, efficient, cost-effective operation, including labor management, supervision of all aspects of services, scheduling, and inventory control.
Ensure all departmental service standards are upheld.
Manage Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction, quality hiring, training in compliance with Company policies, legal requirements, and Collective Bargaining Agreements.
Ensure maintenance and cleanliness of outlets with specific focus on departmental and SNHD food safety standards, OSHA, Fire and Life Safety Regulations.
Maintain employee license requirements, attendance, payroll records, and files.
Maintain a working relationship with the Culinary Union; comply with Company policies, legal requirements, and Collective Bargaining Agreements
Create daily floor plans based on the schedule for the managers to use as a tool when overseeing the casino floor.
Edits and tracks employee’s time.
Post all bids, memos, and schedules in a timely manner.
Assist with all processes and paperwork regarding hiring, separation, discipline, training, and compliance.
Support all areas of the Beverage department by ensuring all products are stocked and properly inventoried for accurate cost control.
Seek ways in which to reduce departmental operating costs without affecting the quality of beverage or service.
Provide guidance and counsel to all beverage employees; ensure staff is scheduled properly.
Resolve guest claims or other disputes between subordinate team members in a fair and patient manner.
Make sure prompt, courteous service is consistently provided to all guests.
Effectively interact with all departments regarding any issues that arise or need assistance.
Keep the Beverage Manager informed of all pertinent information and irregularities occurring in the Beverage Department.
Assist Beverage Manager and Director with projects as required.
Perform other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.