Assistant Manager, Beverage

Hard Rock Hotel & Casino OttawaTampa, FL
Onsite

About The Position

This position is responsible for assisting in the Beverage Management Department, according to established standards. This includes achieving maximum customer service and satisfaction, while achieving financial goals. Essential duties include, but are not limited to: Communicates with management and support staff on daily needs, requirements and expectations. May assist in scheduling, planning, timing and supervision of details for the restaurant outlet, as well as coordinating dining room functions and monitoring costs. Ensures accurate record keeping, prepares reviews, and analyzes reports. Handles guest issues and promotes positive public/employee relations at all times. Maintains a clean, safe, hazard-free work environment within area of responsibility. Other duties as assigned.

Requirements

  • Associate/Bachelor's degree preferred with two (2) to four (4) years of restaurant supervisory experience required or a combination of education and/or work experience.
  • Able to work a varied work schedule to include nights, weekends, and holidays.
  • Must be computer literate.
  • Knowledge of Excel, Power Point and Word required.
  • Ability to read and understand all Seminole Tribe of Florida policies and procedures.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
  • Must be able to complete standard Seminole Tribe of Florida forms and reports.
  • Must be able to interface effectively with other management staff to deliver a positive guest service experience.
  • Must be able to demonstrate and deliver a high level of service to our internal and external guests.
  • Must be able to analyze Food and Beverage data.
  • Have excellent written and verbal communication skills.
  • Be flexible and adaptable to change.
  • Be team-oriented and enjoy working with and assisting people.
  • Able to exercise judgment on an independent basis.
  • Be articulate and possess a professional appearance and demeanor.
  • Possess punctuality and meet deadlines.
  • Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
  • Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen

Responsibilities

  • Communicates with management and support staff on daily needs, requirements and expectations.
  • May assist in scheduling, planning, timing and supervision of details for the restaurant outlet, as well as coordinating dining room functions and monitoring costs.
  • Ensures accurate record keeping, prepares reviews, and analyzes reports.
  • Handles guest issues and promotes positive public/employee relations at all times.
  • Maintains a clean, safe, hazard-free work environment within area of responsibility.
  • Other duties as assigned.

Benefits

  • Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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